Scheme:
Serco Pension and Life Assurance Scheme
Complainant:
Mr R
Respondent:
1. Mercer Limited 2. The Trustee of the Serco Pension and Life Assurance Scheme
Topic:
Administration
Ref:
PO-18103
Date:
Tue 24 Sep 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Mercer or the Trustee.

Complaint summary

Mr R has complained that his pension was suspended. This was due to him not responding to a letter that was sent by Mercer.

View determination