Scheme:
Local Government Pension Scheme
Complainant:
Mrs H
Respondent:
1. Walsall Metropolitan Borough Council 2. West Midlands Pension Fund
Topic:
Benefits: incorrect calculation
Ref:
PO-18789
Date:
Mon 23 Sep 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by Walsall MBC and the Fund.

Complaint summary

Mrs H’s complaint against Walsall MBC and the Fund, is about the refusal to allow her to access her pension benefits without reduction, following the termination of her employment. She says that, on 14 March 2017, Walsall MBC misled her into leaving her employment, giving her the expectation that she would be able to take her pension without reduction.

View determination