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ReAssure Personal Pension Scheme (PO-20296)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-20296
Outcome: Not upheld
Respondent: ReAssure Limited (ReAssure)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by ReAssure.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that ReAssure has said he is unable to take his benefits as a lump sum, because he has already started receiving an annuity from the Scheme.

View determination

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