ReAssure Number Three Personal Pension Plan (PO-20851)
Ombudsman’s Determination
Outcome
I do not uphold Mr L’s complaint and no further action is required by ReAssure.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr L has complained that ReAssure did not immediately offer the option for him to transfer to a beneficiary drawdown arrangement and that, because of the delay in agreeing and implementing it, he has suffered a financial loss.
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