The Stena UK 2016 Retirement Benefits Scheme (PO-21046)
Ombudsman’s Determination
Outcome
Mr R’s complaint against JLT is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) JLT should make an award to Mr R in respect of the non-financial injustice caused to him.
Complaint summary
Mr R complains that:
JLT contributed to the delays in him taking court action to amend an earmarking order.
JLT delayed acting on his request to draw his pension, causing the value of his pension to fluctuate.
View determination
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