Scheme:
Universities Superannuation Scheme
Complainant:
Mrs N
Respondent:
Universities Superannuation Scheme Ltd
Topic:
Failure to provide information/act on instructions
Ref:
PO-21443
Date:
Fri 27 Sep 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Trustee.

Complaint summary

Mrs N’s complaint concerns her membership in the Scheme. She says that she was not informed, prior to leaving the Scheme, that her benefits would be calculated differently, if she had less than two years’ membership in the Scheme.

Mrs N also believes that her benefits in the money purchase section (the DC section) of the Scheme is incorrect, because the value of those benefits is the same as the value of the contributions she paid into that section of the Scheme.

View determination