Scheme:
Railways Pension Scheme East Coast Main Line Section
Complainant:
Mr Y
Respondent:
RPMI Limited (the Scheme Administrator)  
Topic:
Divorce
Ref:
PO-22071
Date:
Wed 13 Mar 2019
Outcome:
Partly upheld

Ombudsman’s Determination

Outcome

Mr Y’s complaint against Railways Pension Scheme is partly upheld, but there is a part of the complaint I do not agree with. To put matters right the Scheme shall award Mr Y £1,000 for the serious distress and inconvenience caused.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that the Scheme Administrator failed to correctly implement a Pension Attachment Order (PAO). This failure meant that Mr Y received incorrect and misleading information regarding the level of benefit he could transfer out of the Scheme.

View determination