NHS Injury Benefit Scheme (PO-22721)
Complainant: Ms I
Complaint Topic: Injury benefit
Ref: PO-22721
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Ms I’s complaint and no further action is required by NHS BSA.
Complaint summary
Ms I has complained that her permanent injury benefit (PIB) payments should be payable from March 2017; she was not given a forecast of her PIB payments; a PIB deterioration review was delayed; and her data was not shared with due regard by NHS BSA.
View determination
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