Scheme:
Prudential (Corporate) Personal Pension Scheme
Complainant:
Mrs E
Respondent:
Prudential
Topic:
Misquote/misinformation
Ref:
PO-24813
Date:
Thu 28 Feb 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by Prudential.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E’s complaint is that Prudential misinformed her and her late husband Mr E, about the benefits payable under a ten-year payment guarantee option in a single life annuity policy, that he had purchased from Prudential.

View determination