Fidelity FundsNetwork Pension (PO-25136)
Ombudsman’s Determination
Outcome
I do not uphold Miss E’s complaint and no further action is required by Fidelity.
Complaint summary
Miss E complains about Fidelity’s poor administration. She claims the following:-
Fidelity was not transparent about the applicable fees.
The fees appeared to be inconsistent.
Fidelity had caused delays with a payment into the Scheme.
Fidelity had incorrectly added a beneficiary to her pension.
As a result, Miss E decided to transfer her pension from Fidelity to another provider and wanted Fidelity to cover any loss of investment opportunities.
View determination
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