We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Royal Bank of Scotland Group Retirement Savings Plan (PO-27247)

Complainant: Miss I
Complaint Topic: Contributions: refunds
Ref: PO-27247
Outcome: Not upheld
Respondent: The Trustee of the Royal Bank of Scotland Group Retirement Savings Plan
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Miss I’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss I’s complaint is that the Trustee did not reinstate her Plan benefits or refund her contributions so that she could invest them in a new, private pension scheme.

 

View determination

Download

Related decisions

  • Firefighters’ Pension Scheme 2015 (CAS-61348-B1V7)
    Complainant: Mr N
    Respondent: Essex Police, Fire and Crime Commissioner Fire and Rescue Authority
    Outcome: Not upheld
    Complaint Topic: Contributions: refunds
    Ref: CAS-61348-B1V7
    Date:
  • Teachers' Pension Scheme (CAS-32978-T3X8)
    Complainant: Mr D, Tower House School Torbay Ltd
    Respondent: Teachers' Pensions
    Outcome: Upheld
    Complaint Topic: Contributions: refunds
    Ref: CAS-32978-T3X8
    Date:
View all decisions