Scheme:
The Shell Contributory Pension Fund
Complainant:
Mr D
Respondent:
The Trustee of the Shell Contributory Fund
Topic:
Failure to provide information/act on instructions
Ref:
PO-27469
Date:
Thu 15 Aug 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained that the Fund will not provide all the information he has requested. In particular, information relating to how the Fund is taking the potential risks of climate change into consideration.

View determination