BT Pension Scheme (CAS-29766-K3N5)
Ombudsman’s Determination
Outcome
I do not uphold Mr L’s complaint and no further action is required by the Trustee.
Complaint summary
Mr L’s complaint against the Trustee is that he has not been awarded an ill health retirement pension (IHRP) from the Scheme. Mr L believes that he should have been offered a cooling off period by the Scheme’s administrator (the Administrator) after his pension benefits were crystallised in October 2018, in which he subsequently could have applied for an IHRP.
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