The Royal Bank of Scotland Group Pension Fund (PO-24983)
2. RBS Pension Trustee Limited
3. Willis Towers Watson
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by RBS, the Trustee and Towers Watson.
Complaint summary
Mr R maintains that his retirement was grossly mishandled. As a result of the delays and service issues, he had to use his savings and was denied access to his lump sum.
Mr R says that 75% of his lump sum was earmarked to repay his fixed rate mortgage, which was due to expire on 30 September 2017. He also suffered a loss of interest on the balance of his lump sum of £85,000.
View determination
DownloadRelated decisions
- The Building and Civil Engineering Benefits Scheme (CAS-58506-J3R7)Complainant: Mr TRespondent: B&CE Financial Services LimitedOutcome: Not upheldComplaint Topic: Benefits: refusal/failure to pay or late paymentRef: CAS-58506-J3R7Date:
- Royal Mail Statutory Pension Scheme (CAS-78897-G8T0)Complainant: Mr ERespondent: Cabinet Office, CapitaOutcome: UpheldComplaint Topic: Benefits: refusal/failure to pay or late paymentRef: CAS-78897-G8T0Date: