Disclaimer and copyright

This site provides an overview of what we do and how we can help if you have an unresolved problem with a pension.  The content on this site is not a comprehensive guide to the legislation that governs our work.

Service availability

While we will endeavour to make this site available at all times, we will not be liable if, for any reason, the site is unavailable for any period of time. Access to this site may be suspended at any time without prior notice being given.


The Pensions Ombudsman Service is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site.

The materials on this site comprise a general overview of our role and investigation process; they do not constitute legal or other professional advice. You should consult a professional adviser for legal or other advice.

This site offers links to other sites. We are not responsible for the content of any linked site, any link in a linked site or for any transmission received from any linked site. The links are provided to assist visitors to the Pensions Ombudsman Service site and the inclusion of a link does not imply that we have endorsed or approved the linked site.