Re-use of information

Unless otherwise stated, the Pensions Ombudsman Service owns the copyright in all material on this site.

Subject to the following conditions, the Pensions Ombudsman Service has no objection to organisations downloading its copyright-protected materials from the site and reproducing them in their own publications, or on their internal computer networks.

Organisations using Pensions Ombudsman Services materials must adhere to the following criteria.

  • organisations must ensure that they are using the latest version of the materials available.
  • any publication or internal network which incorporates Pensions Ombudsman Service materials must include an acknowledgement of the source of such materials.
  • the material must be clearly separated from any comment made on it by the organisation or others.
  • readers of the material must not be given the impression that the Pensions Ombudsman Service is responsible for, or has in any way approved, the publication or network in which the materials are reproduced.
  • the materials may not be altered or amended unless such material is clearly marked as altered or amended by the organisation or others.
  • no fee may be charged by any organisation reproducing Pensions Ombudsman Service materials.
  • when reproducing Pensions Ombudsman Service materials, organisations must have regard to any qualifying statements or descriptions attached to the materials, (for example, descriptions such as ‘consultation document’, ‘discussion paper’, or ‘preliminary view’ are important as are statements concerning the audience at which the material is directed). If the material is reproduced in full, or substantial extracts are reproduced, any qualifying statements attached to the material must be included.
  • any reproduction of Pensions Ombudsman Service official forms, other than for the purpose of submitting information to the service, must be clearly marked ‘SPECIMEN’ unless otherwise expressly agreed by the service.

There is no charge for the reproduction of materials made in accordance with these conditions.

Subject to the conditions set out above, the Pensions Ombudsman Service has no objection to organisations reproducing in their own publications materials available from this site.

Where an organisation wishes to re-use Pensions Ombudsman Service materials but the proposed re-use would contravene any of the conditions set out above, the organisation should contact us to determine whether the proposed re-use would be permitted and what, if any, additional conditions may apply.

The application should be in writing, specifying the name and address of the applicant, the material to be re-used and the purpose for re-use.

If an individual or organisation is unhappy with the manner in which an application for the reproduction or the re-use of our materials has been handled by the Pensions Ombudsman Service a complaint should be made in writing to:

Pensions Ombudsman Service
11 Belgrave Road
London
SW1V 1RB

We will respond to a complaint within a reasonable time and we aim to do this within 20 working days. We will notify you in writing of the determination of the complaint, giving reasons for the decision taken. If you remain dissatisfied once you have exhausted the internal complaints process, you may refer your complaint to the Office of Public Sector Information.