If you have some feedback on how we could improve our service or think something may have gone wrong please contact us.

You can start by contacting the person you are dealing with or you can contact our Casework Director.

By post:

Casework Director
The Pensions Ombudsman
11 Belgrave Road
London SW1V 1RB

By email:

fiona.nicol@pensions-ombudsman.org.uk

Read our process for dealing with complaints about our service here –

We hope that we will be able to resolve the complaint but if you are still dissatisfied after we have looked into it, you might be able to refer it to the Parliamentary and Health Service Ombudsman. The contact details are:

Website: www.ombudsman.org.uk/make-a-complaint

Helpline: 0345 015 4033