Find out more about our role and processes, how we make decisions about common issues and read specific guidance for PPF and FAS cases.

Our role and processes
Our legal framework
Putting things right
Group complaints
Enforcing a determination
Appealing a determination
Common issues
Overpayments
Ill health
Discretionary decisions
Wrong or misleading information
PPF levies
PPF and FAS cases
Significantly adversely affected people
Interested persons