Careers at The Pensions Ombudsman

At The Pensions Ombudsman, we employ talented and trained individuals with experience in pensions, finance and complaints handling to investigating the complaints we receive.  Our work is rewarding, and what we do really makes a difference to people’s lives – especially when they need it the most.  If you’re looking at really impacting on the lives of others, we could have the job for you.

We have a small but quickly growing team in Canary Wharf (having recently moved into new modern offices).  We would love for you to join our expanding team.

What we offer you;

  • 25 days annual leave plus bank holidays and 2 ½ privilege days
  • Flexi time – we offer a flexible working model to help staff achieve a good work-life balance
  • Working from home opportunities
  • The ability to buy and sell annual leave
  • Free eye tests
  • Employee assistance programme.

If you are interested in working for The Pensions Ombudsman, take a look at our current vacancies below.  If you have any questions, or would like an informal conversation about any of the roles, please contact us by email on or by phone 020 3959 1598.

Due to the high number of applications we receive, we will only be able to respond to successful applicants.


£30,415 per annum

Our busy team based in Canary Wharf are looking for an Adjudicator to join our wide-growing team.

The Adjudicator will be responsible for dealing with less complex cases, and ensuring that cases within their care are concluded within the most effective, timely and efficient manner.  The post holder will work on a variety of cases day-to-day, ensuring consistency between cases is maintained.

The role

As an Adjudicator, you will be responsible for:

  • Ensuring that cases in your care are brought to a conclusion in the most effective, timely and efficient manner, that is consistent with the needs of the parties concerned.
  • Identifying the key issues and gathering appropriate information to enable you to progress your cases.
  • Ensuring that the organisation’s processes and procedures are followed.
  • Delivering work that is of high quality, in line with the organisation’s requirements.
  • Dealing with cases in line with the organisation’s Aims and Values and in line with your own agreed objectives.
  • Day to day management of your own caseload, including keeping the organisation’s casework management system updated at all times and using the system to generate correspondence.
  • Developing relationships, both internal and external, that will enhance your ability to deal with your cases appropriately.

What we’re looking for


  • Knowledge of occupational and personal pensions.
  • Demonstrate a broad understanding of the relevant legislation that governs the operation of the Pensions Ombudsman.
  • Demonstrate impartiality at all times when handling cases.
  • Be able to analyse large amounts of information and quickly identify key issues and relevant evidence.
  • Be able to make sound and well-reasoned decisions.
  • Be able to apply a range of solutions and techniques to ensure applications/investigations can be progress or concluded.
  • Be competent with IT and Microsoft Office. You will have the ability to learn to use case management systems/databases quickly.


  • Good interpersonal, customer service and communication skills, both in writing and on the telephone. Able to get the message across in a way that is accessible to the recipient.
  • Able to remain calm and organised under pressure.
  • Work co-operatively with others in a team and share information to support best practice.
  • Contribute effectively to organisation-wide initiatives and be adaptable to change.
  • Able to work without direct supervision and use own initiative when necessary.


Closing date for applications: 12pm Monday 26 November 2018

Interview date: w/c Monday 3 December 2018


Please send your CV, application form and diversity form to


Job Description: Job Description for AdjudicatorNov 18 (002)

Application Form: Application-Form (3)

Diversity Form: The Pensions Ombudsman Diversity Form

Find out more