The Pensions Ombudsman Service employs trained individuals with experience in pensions, finance and complaints handling to investigate the complaints we receive. Many of our staff have pensions, financial services and investigative qualifications. We employ a team of lawyers who provide expert legal advice and are headed up by a Pensions Ombudsman who has over twenty years’ experience as a specialist pensions lawyer. People who contact us can be assured they will receive a professional and objective service and that we will always be open and honest about the decisions we take.

Currently we employ around 60 people in a number of varied roles. We have administrative staff, investigators, legal advisers and managers.

For more about joining our staff see the current vacancies below.

We are committed to the principles of equality and diversity both in the services we provide, and within the office as an employer. We will provide equality of opportunity and will not permit discrimination on grounds of gender, marital status, caring responsibilities, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, trade union activity or political beliefs.

Current vacancies

Adjudicators (£29,966 per annum)


Senior Adjudicators (£37,125 per annum)

12 month fixed-term contracts

The Pensions Ombudsman is an independent organisation set up to investigate complaints and disputes concerning pension schemes. Around 60 staff work here to deal with about 6,500 enquiries and 1,300 investigations per year.

We are now looking for a number of experienced and motivated individuals to join us as Adjudicators and Senior Adjudicators.

Many of our cases are resolved by our Adjudicators and Senior Adjudicators who liaise with the parties, exercising their own judgment on the outcome of the case to reach a settlement.  It is essential that we all get things right, we use our powers appropriately, and investigate cases proportionately.

As an Adjudicator or Senior Adjudicator you will have responsibility for your own caseload. We are looking for enthusiastic individuals to fill these posts with:

  • Strong analytical skills.
  • The ability to remain impartial and to make sound, well-reasoned decisions.
  • Knowledge of legislation that governs us and the complaints we receive.

Please see information pack, application form and diversity form below.

Completed application forms should be returned along with your CV to

Closing date:  Friday 8 December at 12 noon

Interviews: dates tbc

Information pack

Application form

Diversity form