The Pensions Ombudsman Service employs trained individuals with experience in pensions, finance and complaints handling to investigate the complaints we receive. Many of our staff have pensions, financial services and investigative qualifications. We employ a team of lawyers who provide expert legal advice and are headed up by a Pensions Ombudsman who has over twenty years’ experience as a specialist pensions lawyer. People who contact us can be assured they will receive a professional and objective service and that we will always be open and honest about the decisions we take.

Currently we employ around 60 people in a number of varied roles. We have administrative staff, investigators, legal advisers and managers.

For more about joining our staff see the current vacancies below.

We are committed to the principles of equality and diversity both in the services we provide, and within the office as an employer. We will provide equality of opportunity and will not permit discrimination on grounds of gender, marital status, caring responsibilities, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, trade union activity or political beliefs.

Current vacancies

£52,505 per annum
Canary Wharf
12-month fixed term contract (with the possibility of an extension)

We’re looking for a Lawyer to join our legal team. As a Lawyer you will be part of The Pensions Ombudsman’s in house legal team and will act as primary legal adviser to the organisation. You will also handle some of the more complex pensions complaints we receive and will be involved in policy consideration and litigation matters.

This is a hugely challenging and rewarding job which can make a real difference to people’s lives and the pensions industry. It requires you to have exceptional communication skills, a good knowledge of pensions legislation, at least two years post-legal qualification experience, and the ability to analyse and make clear and concise decisions.

Come and join us!
We’ve just moved to fantastic new offices in Canary Wharf, located a short distance from the DLR and Jubilee stations. We offer a flexible working model – staff can manage their own working hours between the hours of 7am and 7pm and we really encourage and support homeworking a couple of days a week. At The Pensions Ombudsman you’ll be able to find a great work-life balance.

Who are we?
The Pensions Ombudsman (TPO) is an independent organisation set up to investigate complaints and disputes concerning pension schemes. We’re growing and currently around 75 strong. ‘Strong’ reflects what TPO is all about. TPO attracts highly skilled staff and is a great place for people to come to work.

Our aim is to support one another to provide the best service we can for people who use us. What we do makes a real difference to people’s lives, particularly at a time when every penny counts and people have to have confidence in pensions if they are to save for tomorrow.

How to apply
Completed application forms should be returned along with your CV to

Information pack

Application form

Diversity form

Closing date: Closing date: 21 May 2018 (noon)
Interviews: w/c 29 May 2018