Careers at The Pensions Ombudsman

At The Pensions Ombudsman, we employ talented and trained individuals with experience in pensions, finance and complaints handling to investigating the complaints we receive.  Our work is rewarding, and what we do really makes a difference to people’s lives – especially when they need it the most.  If you’re looking at really impacting on the lives of others, we could have the job for you.

We have a small but quickly growing team in Canary Wharf (having recently moved into new modern offices).  We would love for you to join our expanding team.

What we offer you;

  • 25 days annual leave plus bank holidays and 2 ½ privilege days
  • Flexi time – we offer a flexible working model to help staff achieve a good work-life balance
  • Working from home opportunities
  • The ability to buy and sell annual leave
  • Free eye tests
  • Employee assistance programme.

If you are interested in working for The Pensions Ombudsman, take a look at our current vacancies below.  If you have any questions, or would like an informal conversation about any of the roles, please contact us by email on recruitment@pensions-ombudsman.org.uk


Pensions Specialist

£37,681-£43,572 per annum

Are you a Technical Pensions expert? Would you like to use your knowledge and experience to assist and support our Casework team with the cases they receive? Are you looking for a challenging but rewarding role?

  • Are you a Technical Pensions expert?
  • Would you like to use your knowledge and experience to assist and support our Casework team with the cases they receive?
  • Are you looking for a challenging but rewarding role?

If so, then working as a Pensions Specialist with The Pensions Ombudsman may be just right for you! Enjoy a challenging role as part of a busy team based in new offices in Canary Wharf.

As a Pensions Specialist you will be responsible for providing sound pensions technical support to our Casework teams by reviewing draft decisions and final determinations on complex cases whilst ensuring consistency.  You will develop a training framework within the Casework Directorate that consists of essential core skills and other topical training, and also provide up-to-date pensions training yourself.

You will need to have significant technical expertise in relation to occupational and personal pension schemes across the private and public sectors.  You will have strong organisation skills and have excellent communication skills, both in writing and on the telephone. You will be able to critically review our procedures and suggest changes/improvements to provide a better service.

To apply for this role, please send a copy of your CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Job Description: Pensions Specialist Job Description Apr 19

Application Form:Application-Form 

Diversity Form: The Pensions Ombudsman Diversity Form

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Lawyers

£58,000, rising to £62,547 within a year

Are you a fully qualified lawyer or barrister who is looking for a challenge? Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

  • Are you a fully qualified lawyer or barrister who is looking for a challenge?
  • Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

If so, The Pensions Ombudsman is looking for new Lawyers to accept a rewarding role as part of a growing and busy team, based in new offices in Canary Wharf.  Although the roles are full-time positions we may consider candidates looking for a part-time position.

Rewards

You can expect a competitive salary:

Lawyers – £58,000, rising to £62,547 within a year, plus benefits.

To provide a good work-life balance, The Pensions Ombudsman offers a flexible working model that gives staff flexibility around when they have to work their contractual hours and where, for example, working from home.

Plus a range of other benefits, which includes:

  • Membership of a valuable career average earnings pension scheme.
  • 25 days annual leave plus bank holidays + 2½ privilege days.
  • Opportunities to develop your skills and career.
  • An excellent working environment – office with excellent facilities.

Your new role

You will be part of an expanding in-house Legal Team that acts as primary legal advisers to all staff including the Deputy Pensions Ombudsman and the Executive Board. You will have the opportunity to be involved in and develop your skills in a wide range of work including:

  • providing legal advice to case-workers to ensure decisions are consistent, based on sound legal analysis and accord with our statutory powers
  • advising on the design and implementation on a range of policy matters, including internal policies and legislative change;
  • providing written content across a wide range of audiences and channels including reviewing and revising existing internal and external publications;
  • participating in internal and external working groups; and
  • being involved in litigation, advising The Pensions Ombudsman on strategy and merits.

About you

As a guideline, you will be a qualified solicitor or barrister with at least two years’ post qualification in one of the following areas: litigation, disputes resolution, regulatory law (preferably financial services regulation) or public law.  If you have knowledge of pensions, legal or otherwise, this would be very desirable, and we may consider you if you have less experience.

You will need first-class interpersonal, customer service and communication skills, both in writing and on the telephone and be able to interpret law and translate it across in a way that is practical and jargon free. You will also have excellent analytical and problem-solving skills and possess the ability to give presentations when necessary.

To apply for either positions, please send your CV, a filled in application form stating which role you are applying for and diversity form to recruitment@pensions-ombudsman.org.uk

Lawyer Job Description

Application Form 

Diversity Form

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First Contact Specialist (24 month fixed term contract)

£26,916-£30,168 per annum

We are looking for a First Contact Specialist to join our growing First Contact team. 

We are looking for a First Contact Specialist to join our growing First Contact team.  The First Contact Specialist will be the first point of contact with the public when they need help with queries, and they will respond to call enquiries and all other enquiries within a timely manner.  The role is very customer-service based and requires someone with excellent telephone skills.

The role

As a First Contact Specialist, you will;

  • Be the first point of contact for customers dealing with enquiries
  • Inform customers how TPO can assist them with their complaint/dispute
  • Identify key issues and gather appropriate information quickly and accurately
  • Ensure all enquiries are concluded and dealt with in the most effective, timely and efficient manner
  • Develop and maintain good relationships, internal and external
  • Provide support to customers and be sensitive when necessary
  • Use judgment and understanding of TPO’s policies to resolve issues
  • Escalate cases when necessary
  • Manage own caseload on a day to day basis.

What we’re looking for

Essential Skills

  • Ability to engage with a wide range of customers effectively both verbally and in writing.
  • Understand the need for confidentiality and ability to remain impartial, be clear, sensitive and tactful.
  • Assess information quickly, identify key issues, and give sound and well-reasoned responses that consider a range of possible solutions.
  • Remain calm and organised under pressure; manage own workloads; be aware of workload of others.
  • Support colleagues and the wider organisation: act cooperatively, engage on projects and strategic initiatives, monitor data and trends

Desirable Skills

  • Experience within customer service based role
  • Have an understanding of complaints handling, preferably in pension-related environment
  • Be competent with IT particularly Outlook, Word, and Excel; learn to use case management systems / databases quickly
  • Knowledge of pensions and the ability to build this to a strong level.

To apply, please send your current CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

 

Job Description: First Contact Specialist Job Description

Application Form: Application-Form (3)

Diversity Form: The Pensions Ombudsman Diversity Form

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Project Analyst

£37,681-£43,572 per annum

An exciting opportunity has arisen for a Project Analyst to support the Programme Delivery Manager to deliver projects

An exciting opportunity has arisen for a Project Analyst to support the Programme Delivery Manager to deliver projects, feeding into The Pensions Ombudsman (TPO) Digitalisation Programme by managing and delivering small-mid scale IT related projects, working closely with operational teams and acting as a representative for the project delivery team.

As a Project Analyst, you will:

  • run minor projects from start to finish reporting progress to the Programme Delivery Manager;
  • assist with preparation of detailed plans for new projects;
  • capture and streamline project requirements whilst taking into consideration resources, delivery timelines and possible risks;
  • conduct analysis and research to ensure stakeholder requirements can be delivered;
  • provide support by handling some of the operational aspects of projects;
  • create and maintain all project documentation;
  • prepare presentations and regular status reports to provide information about the project to the organisation.

About you

You will have experience managing small to medium size IT projects and processing change projects from inception to delivery, preferably on the client side.  You will also have experience performing some business analyst functions such as drafting process flows and gathering high level requirements.  You will be able to work efficiently under pressure and to tight deadlines, being flexible and adaptable to change.  You will also have excellent organisation skills and be forward thinking.

Closing date: 31 August 2019

Interview date: w/c 16 September 2019

If you would like to apply, please send a copy of your CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Job Description: Project Analyst Job Description

Application Form: Application Form

Diversity Form: The Pensions Ombudsman Diversity Form

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Senior HR Advisor

£30,415 - £36,126 per annum

An exciting opportunity has arisen for an experienced and motivated Senior HR Advisor to join us in a generalist HR capacity.

An exciting opportunity has arisen for an experienced and motivated Senior HR Advisor to join us in a generalist HR capacity.

The role

You will:

  • assist the HR Manager in proactively advising and coaching managers on all aspects of the full employment lifecycle;
  • undertake workforce planning meetings with managers to establish plans around recruitment and training;
  • administer the learning and development framework;
  • advise and support managers on all aspects of disciplinary, capability, restructuring and grievance cases;
  • write and update HR policies and procedures, and advise and coach managers on HR policies;
  • lead on HR project areas to deliver good quality outputs.

About you

You will have practical experience within an HR function, ideally as a HR generalist. You will be able to research and write HR policies, and provide advice, guidance and coaching to managers across the range of HR functions.  You will have experience advising managers on complex employee relations issues and be able to lead on HR project work, including scoping, planning, communicating with stakeholders and delivering high quality outputs.

Closing date: Friday 23 August 2019

Interview date: w/c 2 September 2019

To apply for this position, please send a copy of your CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Job Description: Senior HR Advisor job description

Application Form: Senior HR Advisor Application Form

Diversity Form: The Pensions Ombudsman Diversity Form

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Finance Manager (part time 3 days a week)

£45,557 - £51,770 (pro rata) per annum

We are now looking for an experienced and motivated individual to join us as our part time Finance Manager.

We are now looking for an experienced and motivated individual to join us as our part time Finance Manager. You will be a fully qualified accountant, have a developed understanding of the Government Financial Reporting Manual (FReM) and will be familiar with financial reporting systems.

The ideal candidate will have thorough financial accounting knowledge, a high level of attention to detail and be comfortable working under pressure to achieve deadlines. You will have excellent interpersonal skills and be able to engage effectively to build trusted working relationships and credibility.

It is a very exciting time to join The Pensions Ombudsman. Our budget has increased rapidly over the last few years and we need to ensure this is managed as effectively as possible; we are looking to streamline our procedures and introduce a new finance system; and we are bringing the production of annual accounts in house for the first time.

This is a part time role – three days a week. We are flexible about how those these days are worked.  If you would like an informal discussion about this or other aspects of the job, please email recruitment@pensions-ombudsman.org.uk

Closing date:  12pm Tuesday 10 September

Interviews: 20 September 2019

To apply, please send a copy of your CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Job Description: Finance Manager Job Description

Application Form: Application form Finance Manager

Diversity Form: The Pensions Ombudsman Diversity Form

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