Careers at The Pensions Ombudsman

At The Pensions Ombudsman, we employ talented and trained individuals with experience in pensions, finance and complaints handling to investigating the complaints we receive.  Our work is rewarding, and what we do really makes a difference to people’s lives – especially when they need it the most.  If you’re looking at really impacting on the lives of others, we could have the job for you.

We have a small but quickly growing team in Canary Wharf (having recently moved into new modern offices).  We would love for you to join our expanding team.

What we offer you;

  • 25 days annual leave plus bank holidays and 2 ½ privilege days
  • Flexi time – we offer a flexible working model to help staff achieve a good work-life balance
  • Working from home opportunities
  • The ability to buy and sell annual leave
  • Free eye tests
  • Employee assistance programme.

If you are interested in working for The Pensions Ombudsman, take a look at our current vacancies below.  If you have any questions, or would like an informal conversation about any of the roles, please contact us by email on recruitment@pensions-ombudsman.org.uk


Pensions Specialist

£37,681-£43,572 per annum

Are you a Technical Pensions expert? Would you like to use your knowledge and experience to assist and support our Casework team with the cases they receive? Are you looking for a challenging but rewarding role?

  • Are you a Technical Pensions expert?
  • Would you like to use your knowledge and experience to assist and support our Casework team with the cases they receive?
  • Are you looking for a challenging but rewarding role?

If so, then working as a Pensions Specialist with The Pensions Ombudsman may be just right for you! Enjoy a challenging role as part of a busy team based in new offices in Canary Wharf.

As a Pensions Specialist you will be responsible for providing sound pensions technical support to our Casework teams by reviewing draft decisions and final determinations on complex cases whilst ensuring consistency.  You will develop a training framework within the Casework Directorate that consists of essential core skills and other topical training, and also provide up-to-date pensions training yourself.

You will need to have significant technical expertise in relation to occupational and personal pension schemes across the private and public sectors.  You will have strong organisation skills and have excellent communication skills, both in writing and on the telephone. You will be able to critically review our procedures and suggest changes/improvements to provide a better service.

To apply for this role, please send a copy of your CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Job Description: Pensions Specialist Job Description Apr 19

Application Form:Application-Form 

Diversity Form: The Pensions Ombudsman Diversity Form

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Lawyers

£58,000, rising to £62,547 within a year

Are you a fully qualified lawyer or barrister who is looking for a challenge? Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

  • Are you a fully qualified lawyer or barrister who is looking for a challenge?
  • Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

If so, The Pensions Ombudsman is looking for new Lawyers to accept a rewarding role as part of a growing and busy team, based in new offices in Canary Wharf.  Although the roles are full-time positions we may consider candidates looking for a part-time position.

Rewards

You can expect a competitive salary:

Lawyers – £58,000, rising to £62,547 within a year, plus benefits.

To provide a good work-life balance, The Pensions Ombudsman offers a flexible working model that gives staff flexibility around when they have to work their contractual hours and where, for example, working from home.

Plus a range of other benefits, which includes:

  • Membership of a valuable career average earnings pension scheme.
  • 25 days annual leave plus bank holidays + 2½ privilege days.
  • Opportunities to develop your skills and career.
  • An excellent working environment – office with excellent facilities.

Your new role

You will be part of an expanding in-house Legal Team that acts as primary legal advisers to all staff including the Deputy Pensions Ombudsman and the Executive Board. You will have the opportunity to be involved in and develop your skills in a wide range of work including:

  • providing legal advice to case-workers to ensure decisions are consistent, based on sound legal analysis and accord with our statutory powers
  • advising on the design and implementation on a range of policy matters, including internal policies and legislative change;
  • providing written content across a wide range of audiences and channels including reviewing and revising existing internal and external publications;
  • participating in internal and external working groups; and
  • being involved in litigation, advising The Pensions Ombudsman on strategy and merits.

About you

As a guideline, you will be a qualified solicitor or barrister with at least two years’ post qualification in one of the following areas: litigation, disputes resolution, regulatory law (preferably financial services regulation) or public law.  If you have knowledge of pensions, legal or otherwise, this would be very desirable, and we may consider you if you have less experience.

You will need first-class interpersonal, customer service and communication skills, both in writing and on the telephone and be able to interpret law and translate it across in a way that is practical and jargon free. You will also have excellent analytical and problem-solving skills and possess the ability to give presentations when necessary.

To apply for either positions, please send your CV, a filled in application form stating which role you are applying for and diversity form to recruitment@pensions-ombudsman.org.uk

Lawyer Job Description

Application Form 

Diversity Form

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Senior HR Advisor

£30,415 - £36,126 per annum

An exciting opportunity has arisen for an experienced and motivated Senior HR Advisor to join us in a generalist HR capacity.

An exciting opportunity has arisen for an experienced and motivated Senior HR Advisor to join us in a generalist HR capacity.

The role

You will:

  • assist the HR Manager in proactively advising and coaching managers on all aspects of the full employment lifecycle;
  • undertake workforce planning meetings with managers to establish plans around recruitment and training;
  • administer the learning and development framework;
  • advise and support managers on all aspects of disciplinary, capability, restructuring and grievance cases;
  • write and update HR policies and procedures, and advise and coach managers on HR policies;
  • lead on HR project areas to deliver good quality outputs.

About you

You will have practical experience within an HR function, ideally as a HR generalist. You will be able to research and write HR policies, and provide advice, guidance and coaching to managers across the range of HR functions.  You will have experience advising managers on complex employee relations issues and be able to lead on HR project work, including scoping, planning, communicating with stakeholders and delivering high quality outputs.

To apply for this position, please send a copy of your CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Job Description: Senior HR Advisor job description

Application Form: Senior HR Advisor Application Form

Diversity Form: The Pensions Ombudsman Diversity Form

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Finance Manager (part time 3 days a week)

£45,557 - £51,770 (pro rata) per annum

We are now looking for an experienced and motivated individual to join us as our part time Finance Manager.

We are now looking for an experienced and motivated individual to join us as our part time Finance Manager. You will be a fully qualified accountant, have a developed understanding of the Government Financial Reporting Manual (FReM) and will be familiar with financial reporting systems.

The ideal candidate will have thorough financial accounting knowledge, a high level of attention to detail and be comfortable working under pressure to achieve deadlines. You will have excellent interpersonal skills and be able to engage effectively to build trusted working relationships and credibility.

It is a very exciting time to join The Pensions Ombudsman. Our budget has increased rapidly over the last few years and we need to ensure this is managed as effectively as possible; we are looking to streamline our procedures and introduce a new finance system; and we are bringing the production of annual accounts in house for the first time.

This is a part time role – three days a week. We are flexible about how those these days are worked.  If you would like an informal discussion about this or other aspects of the job, please email recruitment@pensions-ombudsman.org.uk

Closing date:  12pm Tuesday 10 September

Interviews: 20 September 2019

To apply, please send a copy of your CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Job Description: Finance Manager Job Description

Application Form: Application form Finance Manager

Diversity Form: The Pensions Ombudsman Diversity Form

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Communications Officer

£30,415 - £36,126 per annum

We are looking for an experienced Communications Officer with a high level of initiative, creativity, energy and enthusiasm who wants to develop their skills across the communications mix.

We are looking for an experienced Communications Officer with a high level of initiative, creativity, energy and enthusiasm who wants to develop their skills across the communications mix.

The ideal candidate will have excellent interpersonal and written skills, with the ability to tailor messages for different audiences across all communication channels. You will have a meticulous eye for detail and an understanding of the importance of brand and how to promote it both internally and externally. With excellent organisational skills, you will be able to juggle competing deadlines on a number of communication projects simultaneously.

This is an excellent time to be joining The Pensions Ombudsman. We are about to overhaul our external website; create a portal through which customers can complete application forms and upload documents; and create a new intranet for staff. As Communications Officer, your input into these major projects will be invaluable.

To apply, please send a copy of your CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Closing date:  12pm Friday 20 September

Interviews: w/c 30 September

Job Description: Comms Officer Job description

Application Form: Application Form

Diversity Form: The Pensions Ombudsman Diversity Form

 

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Quality Assurance Officer

£30,415-£36,126 per annum

Do you have experience in Quality Assurance? Are looking for a challenging and rewarding role? Do you have strong coaching skills and a high level of resilience

  • Do you have experience in Quality Assurance?
  • Are looking for a challenging and rewarding role?
  • Do you have strong coaching skills and a high level of resilience?

 If so, then working as Quality Assurance Officer with The Pensions Ombudsman may be just right for you!

As QA Officer, you will support the QA Manager in assessing QA needs from initial enquiry to a final determination and ensuring the framework adheres to regulatory requirements and best practice.

You will be required to conduct quality assessments to identify potential development areas, training needs and best practices.  You will collate and review data to identify trends, and create reports to show the quality results, improvements and development areas.  You will coach and mentor colleagues across the organisation and conduct one on one and group training sessions on development areas that have been identified.

So, in addition to your quality assurance experience, you will have an understanding of complaints or you will have a complaints background.  You will have experience in coaching and mentoring colleagues and the ability to adapt well to change. You will have first-class interpersonal customer service skills and be able to show empathy when dealing with sensitive matters.  You will have a high level of attention to detail and excellent organisational skills.

To apply, please send a copy of your CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Closing date: 29 September 2019

Interview date: w/c 7 October 2019

Job Description: Quality Assurance Officer Job Description

Application Form: Application Form

Diversity Form: The Pensions Ombudsman Diversity Form

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