Careers at The Pensions Ombudsman

At The Pensions Ombudsman, we employ talented and trained individuals with experience in pensions, finance and complaints handling to investigating the complaints we receive.  Our work is rewarding, and what we do really makes a difference to people’s lives – especially when they need it the most.  If you’re looking at really impacting on the lives of others, we could have the job for you.

We have a small but quickly growing team in Canary Wharf (having recently moved into new modern offices).  We would love for you to join our expanding team.

What we offer you;

  • 25 days annual leave plus bank holidays and 2 ½ privilege days
  • Flexi time – we offer a flexible working model to help staff achieve a good work-life balance
  • Working from home opportunities
  • The ability to buy and sell annual leave
  • Free eye tests
  • Employee assistance programme.

If you are interested in working for The Pensions Ombudsman, take a look at our current vacancies below.  If you have any questions, or would like an informal conversation about any of the roles, please contact us by email on recruitment@pensions-ombudsman.org.uk


Pensions Specialist

£38,434-£44,442 per annum

Are you a Technical Pensions expert? Would you like to use your knowledge and experience to assist and support our Casework team with the cases they receive? Are you looking for a challenging but rewarding role?

  • Are you a Technical Pensions expert?
  • Would you like to use your knowledge and experience to assist and support our Casework team with the cases they receive?
  • Are you looking for a challenging but rewarding role?

If so, then working as a Pensions Specialist with The Pensions Ombudsman may be just right for you! Enjoy a challenging role as part of a busy team based in new offices in Canary Wharf.

As a Pensions Specialist you will be responsible for providing sound pensions technical support to our Casework teams by reviewing draft decisions and final determinations on complex cases whilst ensuring consistency.  You will develop a training framework within the Casework Directorate that consists of essential core skills and other topical training, and also provide up-to-date pensions training yourself.

You will need to have significant technical expertise in relation to occupational and personal pension schemes across the private and public sectors.  You will have strong organisation skills and have excellent communication skills, both in writing and on the telephone. You will be able to critically review our procedures and suggest changes/improvements to provide a better service.

To apply for this role, please send a copy of your CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Job Description: Pensions Specialist Job Description

Application Form:Application Form 

Diversity Form: The Pensions Ombudsman Diversity Form

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Lawyers

£58,000, rising to £62,547 within a year

Are you a fully qualified lawyer or barrister who is looking for a challenge? Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

  • Are you a fully qualified lawyer or barrister who is looking for a challenge?
  • Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

If so, The Pensions Ombudsman is looking for new Lawyers to accept a rewarding role as part of a growing and busy team, based in new offices in Canary Wharf.  Although the roles are full-time positions we may consider candidates looking for a part-time position.

Rewards

You can expect a competitive salary:

Lawyers – £58,000, rising to £62,547 within a year, plus benefits.

To provide a good work-life balance, The Pensions Ombudsman offers a flexible working model that gives staff flexibility around when they have to work their contractual hours and where, for example, working from home.

Plus a range of other benefits, which includes:

  • Membership of a valuable career average earnings pension scheme.
  • 25 days annual leave plus bank holidays + 2½ privilege days.
  • Opportunities to develop your skills and career.
  • An excellent working environment – office with excellent facilities.

Your new role

You will be part of an expanding in-house Legal Team that acts as primary legal advisers to all staff including the Deputy Pensions Ombudsman and the Executive Board. You will have the opportunity to be involved in and develop your skills in a wide range of work including:

  • providing legal advice to case-workers to ensure decisions are consistent, based on sound legal analysis and accord with our statutory powers
  • advising on the design and implementation on a range of policy matters, including internal policies and legislative change;
  • providing written content across a wide range of audiences and channels including reviewing and revising existing internal and external publications;
  • participating in internal and external working groups; and
  • being involved in litigation, advising The Pensions Ombudsman on strategy and merits.

About you

As a guideline, you will be a qualified solicitor or barrister with at least two years’ post qualification in one of the following areas: litigation, disputes resolution, regulatory law (preferably financial services regulation) or public law.  If you have knowledge of pensions, legal or otherwise, this would be very desirable, and we may consider you if you have less experience.

You will need first-class interpersonal, customer service and communication skills, both in writing and on the telephone and be able to interpret law and translate it across in a way that is practical and jargon free. You will also have excellent analytical and problem-solving skills and possess the ability to give presentations when necessary.

To apply for either positions, please send your CV, a filled in application form stating which role you are applying for and diversity form to recruitment@pensions-ombudsman.org.uk

Lawyer Job Description

Application Form 

Diversity Form

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Adjudicator

£31,023 per annum

Are you a Pensions Administrator or Technician with occupational and/or personal pensions experience? Would you like to use your knowledge and experience to help people that might have complaints/issues about their workplace pensions?

  • Are you a Pensions Administrator or Technician with occupational and/or personal pensions experience?
  • Would you like to use your knowledge and experience to help people that might have complaints/issues about their workplace pensions?
  • Are you looking for a more interesting role that really makes a difference to people’s lives?

If so, then working as an Adjudicator with The Pensions Ombudsman may be just right for you!

As an Adjudicator you will be responsible day-to-day for a varied caseload, dealing with less complex cases and ensuring they are brought to a conclusion in the most effective, timely and efficient manner, maintaining consistency between cases.

You will be required to analyse large amounts of information, identifying key issues and relevant evidence, so that you can make sound and well-reasoned decisions, whilst ensuring impartiality at all times. You will also be expected to apply a range of solutions and techniques to ensure applications/investigations can be progressed or concluded.

So, in addition to your pensions knowledge and experience you will need first-class interpersonal, customer service and communication skills, both in writing and on the telephone. That means being able to get the message across in a way that is accessible to the recipient. The ability to remain calm and organised under pressure is really important, as is the ability to work without direct supervision and use your own initiative when necessary. You must be a team player, be able to work cooperatively and share information to support best practice.

Closing date for applications: 25 November

Interview date: w/c 2 December

To apply, please send your current CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Job Description: Adjudicator Job Description

Application Form: Application-Form (3)

Diversity Form: The Pensions Ombudsman Diversity Form

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Systems Administrator (6 month fixed term contract)

£31,023-£36,847 per annum

As a Systems Administrator, you will be responsible for the overall administration and support of the Customer Service module of Microsoft Dynamics 365. 

A new exciting position has arisen for a Systems Administrator to join us initially on a 6-month fixed term contract with the possibility of being made permanent.  As a Systems Administrator, you will be responsible for the overall administration and support of the Customer Service module of Microsoft Dynamics 365.  You will be the go-to person for all users, will monitor end-user usage of systems and perform daily administrative tasks.

As a Systems Administrator, you will:

  • Assess various options for optimising and customising the system to help the system grow and evolve;
  • Review written business requirements and technical specifications to feed into development teams or third-party support partners;
  • Liaise with third party support partners and Microsoft to resolve issues and develop new features;
  • Act as a system champion by training staff to ensure the CRM is understood by new and existing users;
  • Develop the system to support the needs of the organisation;
  • Develop user interface improvements; and
  • Create user guides and knowledge articles.

About you

You will have previous experience of general Dynamics 365 administration, building complex workflows and system processes, managing data, creating CRM dashboards and have an understanding of Dynamics 365 portals. You will have proven process improvement skills and previous experience in an end-user technical support role.  You will have experience training new and existing users on the system and be able to effectively communicate complex concepts.  This is a very busy role so you must be able to work effectively under pressure and deliver high quality work to tight deadlines.

To apply, please send your CV, a filled in application form and diversity form to recruitment@pensions-ombudsman.org.uk

Job Description: Systems Administrator Job Description

Application Form: Application Form

Diversity Form: Diversity Form

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