Careers at The Pensions Ombudsman

At The Pensions Ombudsman, we employ talented and trained individuals with experience in pensions, finance and complaints handling to investigating the complaints we receive.  Our work is rewarding, and what we do really makes a difference to people’s lives – especially when they need it the most.  If you’re looking at really impacting on the lives of others, we could have the job for you.

We have a small but quickly growing team in Canary Wharf (having recently moved into new modern offices).  We would love for you to join our expanding team.

What we offer you;

  • 25 days annual leave plus bank holidays and 2 ½ privilege days
  • Flexi time – we offer a flexible working model to help staff achieve a good work-life balance
  • Working from home opportunities
  • The ability to buy and sell annual leave
  • Free eye tests
  • Employee assistance programme.

If you are interested in working for The Pensions Ombudsman, take a look at our current vacancies below.  If you have any questions, or would like an informal conversation about any of the roles, please contact us by email on or by phone 020 3959 1598.

Deputy Casework Director

£67,302 to £77,656 per annum

We are currently recruiting a Deputy Casework Director to join our busy team.

We are looking for a Deputy Casework Director to join our busy team.

The role

With proven leadership experience, you will lead a team of professional technical staff to successfully resolve the 1,400 complaints we receive each year. You will have overall responsibility for managing all aspects of day-to-day casework activity.

You will have a proven track record of measuring, managing and driving performance at corporate and individual level. Ideally you will prior experience in public administration or a complaints investigation environment.

A natural leader, capable of supporting and motivating teams, you will have a flexible approach and will be comfortable with uncertainty and change.

Closing date for applications: 9am Monday 24 September 2018

First interviews: week commencing 1 October

Second interviews: week commencing 8 October

Please send your CV and application form to

Job Description for Deputy Casework Director

Application Form

Diversity Form

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