Careers at The Pensions Ombudsman

At The Pensions Ombudsman, we employ talented and trained individuals with experience in pensions, finance and complaints handling to investigating the complaints we receive.  Our work is rewarding, and what we do really makes a difference to people’s lives – especially when they need it the most.  If you’re looking at really impacting on the lives of others, we could have the job for you.

We have a small but quickly growing team in Canary Wharf (having recently moved into new modern offices).  We would love for you to join our expanding team.

What we offer you;

  • 25 days annual leave plus bank holidays and 2 ½ privilege days
  • Flexi time – we offer a flexible working model to help staff achieve a good work-life balance
  • Working from home opportunities
  • The ability to buy and sell annual leave
  • Free eye tests
  • Employee assistance programme.

If you are interested in working for The Pensions Ombudsman, take a look at our current vacancies below.  If you have any questions, or would like an informal conversation about any of the roles, please contact us by email on


£58,000, rising to £62,547 within a year

Are you a fully qualified lawyer or barrister who is looking for a challenge? Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

  • Are you a fully qualified lawyer or barrister who is looking for a challenge?
  • Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

If so, The Pensions Ombudsman is looking for new Lawyers to accept a rewarding role as part of a growing and busy team, based in new offices in Canary Wharf.  Although the roles are full-time positions we may consider candidates looking for a part-time position.


You can expect a competitive salary:

Lawyers – £58,000, rising to £62,547 within a year, plus benefits.

To provide a good work-life balance, The Pensions Ombudsman offers a flexible working model that gives staff flexibility around when they have to work their contractual hours and where, for example, working from home.

Plus a range of other benefits, which includes:

  • Membership of a valuable career average earnings pension scheme.
  • 25 days annual leave plus bank holidays + 2½ privilege days.
  • Opportunities to develop your skills and career.
  • An excellent working environment – office with excellent facilities.

Your new role

You will be part of an expanding in-house Legal Team that acts as primary legal advisers to all staff including the Deputy Pensions Ombudsman and the Executive Board. You will have the opportunity to be involved in and develop your skills in a wide range of work including:

  • providing legal advice to case-workers to ensure decisions are consistent, based on sound legal analysis and accord with our statutory powers
  • advising on the design and implementation on a range of policy matters, including internal policies and legislative change;
  • providing written content across a wide range of audiences and channels including reviewing and revising existing internal and external publications;
  • participating in internal and external working groups; and
  • being involved in litigation, advising The Pensions Ombudsman on strategy and merits.

About you

As a guideline, you will be a qualified solicitor or barrister with at least two years’ post qualification in one of the following areas: litigation, disputes resolution, regulatory law (preferably financial services regulation) or public law.  If you have knowledge of pensions, legal or otherwise, this would be very desirable, and we may consider you if you have less experience.

You will need first-class interpersonal, customer service and communication skills, both in writing and on the telephone and be able to interpret law and translate it across in a way that is practical and jargon free. You will also have excellent analytical and problem-solving skills and possess the ability to give presentations when necessary.

To apply for either positions, please send your CV, a filled in application form stating which role you are applying for and diversity form to

Lawyer Job Description

Application Form 

Diversity Form

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