The Pensions Ombudsman Service employs trained individuals with experience in pensions, finance and complaints handling to investigate the complaints we receive. Many of our staff have pensions, financial services and investigative qualifications. We employ a team of lawyers who provide expert legal advice and are headed up by a Pensions Ombudsman who has over twenty years’ experience as a specialist pensions lawyer. People who contact us can be assured they will receive a professional and objective service and that we will always be open and honest about the decisions we take.

Currently we employ around 60 people in a number of varied roles. We have administrative staff, investigators, legal advisers and managers.

For more about joining our staff see the current vacancies below.

We are committed to the principles of equality and diversity both in the services we provide, and within the office as an employer. We will provide equality of opportunity and will not permit discrimination on grounds of gender, marital status, caring responsibilities, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, trade union activity or political beliefs.

Current vacancies


Salary: £52,505 per annum

Location: London

The Pensions Ombudsman is an independent organisation set up by law to investigate complaints about pension administration. We look at the facts, without taking sides. We have legal powers to make decisions that are final, binding and enforceable in court. Our service is free.

We are looking for a Lawyer to join our expanding legal team at an exciting time. As a Lawyer you will be involved in policy and litigation work, while acting as an in-house adviser to the Ombudsman on the most complex and challenging complaints.

This is a hugely challenging and rewarding job which can make a real difference to people’s lives and the pensions industry. It requires you to have exceptional communication skills, at least two years post-legal qualification experience, and the ability to analyse and make clear and concise decisions.

In addition, we are looking for candidates who can offer experience in at least one of the following areas: i) pensions; ii) regulatory work; iii) litigation; iv) policy work; v) public law.

If you think that you are have the skills and experience to take on this challenge we would be delighted to hear from you. Please click on the links to download the Lawyer information pack, application form and Diversity form.

Closing date: 11.00 am on Wednesday 18 October

Interviews: Week commencing 30 October 2017