Careers at The Pensions Ombudsman

At The Pensions Ombudsman, we employ talented and trained individuals with experience in pensions, finance and complaints handling to investigating the complaints we receive.  Our work is rewarding, and what we do really makes a difference to people’s lives – especially when they need it the most.  If you’re looking at really impacting on the lives of others, we could have the job for you.

We have a small but quickly growing team in Canary Wharf (having recently moved into new modern offices).  We would love for you to join our expanding team.

What we offer you;

  • 25 days annual leave plus bank holidays and 2 ½ privilege days
  • Flexi time – we offer a flexible working model to help staff achieve a good work-life balance
  • Working from home opportunities
  • The ability to buy and sell annual leave
  • Free eye tests
  • Employee assistance programme.

If you are interested in working for The Pensions Ombudsman, take a look at our current vacancies below.  If you have any questions, or would like an informal conversation about any of the roles, please contact us by email on recruitment@pensions-ombudsman.org.uk


Senior Lawyers and Lawyers

Senior Lawyers - £65,000, Lawyers - £58,000, rising to £62,547 within a year

Are you a fully qualified lawyer or barrister who is looking for a challenge? Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

  • Are you a fully qualified lawyer or barrister who is looking for a challenge?
  • Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

If so, The Pensions Ombudsman is looking for new Lawyers and Senior Lawyers to accept a rewarding role as part of a growing and busy team, based in new offices in Canary Wharf.  There is more than one vacancy for each role and although they are full-time positions we may consider candidates looking for a part-time position.

Rewards

You can expect a competitive salary:

Senior Lawyers – £65,000, plus benefits.

Lawyers – £58,000, rising to £62,547 within a year, plus benefits.

To provide a good work-life balance, The Pensions Ombudsman offers a flexible working model that gives staff flexibility around when they have to work their contractual hours and where, for example, working from home.

Plus a range of other benefits, which includes:

  • Membership of a valuable career average earnings pension scheme.
  • 25 days annual leave plus bank holidays + 2½ privilege days.
  • Opportunities to develop your skills and career.
  • An excellent working environment – office with excellent facilities.

Your new role

You will be part of an expanding in-house Legal Team that acts as primary legal advisers to all staff including the Deputy Pensions Ombudsman and the Executive Board. You will have the opportunity to be involved in and develop your skills in a wide range of work including:

  • providing legal advice to case-workers to ensure decisions are consistent, based on sound legal analysis and accord with our statutory powers
  • advising on the design and implementation on a range of policy matters, including internal policies and legislative change;
  • providing written content across a wide range of audiences and channels including reviewing and revising existing internal and external publications;
  • participating in internal and external working groups; and
  • being involved in litigation, advising The Pensions Ombudsman on strategy and merits.

If you are applying for a Senior Lawyer role you will be expected to deal with the above in addition to the more complex cases and work more autonomously.  You will also be expected to mentor and coach the Lawyers.

About you

As a guideline, you will be a qualified solicitor or barrister with at least two years’ post qualification, four years for a senior position, in one of the following areas: litigation, disputes resolution, regulatory law (preferably financial services regulation) or public law.  If you have knowledge of pensions, legal or otherwise, this would be very desirable, and we may consider you if you have less experience.

You will need first-class interpersonal, customer service and communication skills, both in writing and on the telephone and be able to interpret law and translate it across in a way that is practical and jargon free. You will also have excellent analytical and problem-solving skills and possess the ability to give presentations when necessary.

To apply for either positions, please send your CV, a filled in application form stating which role you are applying for and diversity form to recruitment@pensions-ombudsman.org.uk

Lawyer Job Description 

Senior Lawyer Job Description 

Application Form 

Diversity Form

Find out more

Lead Lawyers and Senior Counsels

Lead Lawyer - £67,500, Senior Counsel - £72,500

Are you a fully qualified lawyer or barrister who is looking for a challenge? Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

  • Are you a fully qualified lawyer or barrister who is looking for a challenge?
  • Would you like to use your knowledge, skills and experience to really make a difference to people’s lives?

If so, The Pensions Ombudsman is looking for new Lead Lawyers and Senior Counsel to accept a rewarding role as part of a growing and busy team, based in new offices in Canary Wharf. There is more than one vacancy for each role.

Rewards

You can expect a competitive salary:

Lead Lawyer – £67,500 plus benefits

Senior Counsel – £72,500 plus benefits

To provide a good work-life balance, The Pensions Ombudsman offers a flexible working model that gives staff flexibility around when they have to work their contractual hours and where, for example, working from home.

Plus a range of other benefits, which includes:

  • Membership of a valuable career average earnings pension scheme.
  • 25 days annual leave plus bank holidays + 2½ privilege days.
  • Opportunities to develop your skills and career.
  • An excellent working environment – office with excellent facilities.

Your new role

You will be part of an expanding in-house Legal Team that acts as primary legal advisers to all staff including the Deputy Pensions Ombudsman and the Executive Board. You will have the opportunity to be involved in and develop your skills in a wide range of work including:

  • supporting and ‘signing off’ where appropriate legal advice on cases dealt with by the Lawyers and Senior Lawyers;
  • providing support and advice on legal, jurisdictional, procedural and regulatory issues which may arise on matters under investigation;
  • progressing, advising and making recommendations to Senior Counsel on a range of policy matters, including internal policies and legislative change;
  • identify matters of relevance or concern from horizon scanning which might or do affect the Ombudsman’s casework, powers or jurisdiction;
  • handle all allocated appeals, attend hearings where required, completing any follow-up work and where appropriate, instruct counsel to represent The Pensions Ombudsman – drafting formal instructions and liaising and supporting counsel; and
  • participating in internal and external working groups.

If you are applying for a Senior Counsel role you will be expected to:

  • be responsible for ensuring all work is properly reviewed with advice and guidance provided on each case and provide advice and drafting support for business-critical cases, for example, sensitive or high-profile cases;
  • ensure the delivery of legal and pensions information to enable adjudicators and external stakeholders to keep abreast of developments;
  • take forward and lead on a range of policy matters including influencing and shaping legislative changes;
  • agree with the Legal Team Manager the operational and performance objectives;
  • support the Legal Director concerning strategic planning including considering the organisation’s wider corporate aims and objectives;
  • be an ambassador for The Pensions Ombudsman, develop stakeholder relationships, generally raising The Pensions Ombudsman’s profile; and
  • oversee and supervise all litigation in relation to The Pensions Ombudsman’s determinations and investigation processes, ensuring the Ombudsman is advised appropriately on litigation risk and attend court, if applicable, as advocate on behalf of The Pensions Ombudsman.

Although there is a dedicated manager responsible for dealing with the Team’s day to day management, Senior Counsel will be responsible for the overall management of the Team.

To apply for either role, please send your CV and a filled in application specifying what role you are applying for and diversity form to recruitment@pensions-ombudsman.org.uk

Lead Lawyer Job Description

Senior Counsel Job Description

Application Form

The Pensions Ombudsman Diversity Form

Find out more