Step 3: after a decision has been made

If an Ombudsman decides a complaint should be upheld or partly upheld they will usually include instructions to put things right.

An Ombudsman’s determination can be enforced in the courts (unless there is a successful appeal on a point of law) and is binding on all the parties to a complaint. This includes any significantly adversely affected people for PPF cases and any interested persons we have recognised as parties to FAS cases.

Guidance

Find out what to do if you need help to enforce a decision or want to appeal an Ombudsman determination.