How we use personal information

By personal information we mean information that is about identifiable living individuals. A complaint will include a considerable amount of information about a person such as their name, age, workplace or former workplace, and possibly their financial affairs and medical history.

During an investigation other people will probably give us additional information about the person making the complaint.

We use this information to help us reach a decision about a complaint, and we may need to share it with other individuals or organisations connected to the case.

By law, we also have the power to share information about a complaint with a small number of other organisations, if we think it necessary in helping them carry out their own functions, but we will always consider this carefully before doing so.

Please be aware that your call may be recorded for security and quality purposes.