Before we can look at your complaint you’ll need to send us an application.

If you choose to send us a postal application, you’ll need to open the forms using Adobe Acrobat Reader – you can download a copy free of charge if you need to.

Call us on 020 7630 2200 if you need some help with your application.

Complaints about personal and occupational pensions

Unless there are special circumstances we can only deal with problems you became aware of within the last three years.

Online application

The easiest way to make an application is by completing the online application form

Postal application

You can download the application form, print it and then complete by hand

Or

You can download an editable version of the application form, fill it on screen and then print it off

Referrals and complaints about the Pension Protection Fund

You must bring your complaint to us no more than 28 days after the PPF Reconsideration Committee’s decision is issued.

Postal application

You can download the application form, print it and then complete by hand

Or

You can download an editable version of the application form, fill it on screen and then print it off

Appeals against a Financial Assistance Scheme Decision

You must bring your appeal to us no more than 2 months after the FAS Scheme Manager has sent a decision about your appeal.

Postal application

You can download the application form, print it and then complete by hand

Or

You can download an editable version of the application form, fill it on screen and then print it off