You’ll find information here about how we can help if you have a complaint about a decision made by the Pension Protection Fund (PPF).

The PPF also manages the Financial Assistance Scheme (FAS). Go to our Financial Assistance Scheme pages if you want to appeal a decision made by the FAS.

Pension Protection Fund

We can look at referrals of reviewable matters and complaints about maladministration causing injustice.  You can ask us to look at one or both of these issues.

If you don’t agree with a decision made about a reviewable matter or a complaint of maladministration, you must first go through the PPF’s two stage internal procedure.

If you need help to do this you can contact The Pensions Advisory Service.

The final decision will be made by the PPF Reconsideration Committee. For complaints of maladministration we may (in some circumstances) be able to look at a problem before it has been through the second stage of the PPF process.

We can accept applications from anyone who has had a decision made by the PPF Reconsideration Committee.

What can we look at

We can look at decisions made by the PPF about reviewable matters. The Pension Protection Fund has information on reviewable matters and guidance on how to ask for a decision to be reviewed.

We can also look at decisions made by the PPF about a complaint of maladministration causing injustice.

Examples of maladministration include the PPF Board taking too long to act without good reason or, giving incorrect or misleading information.

What you need to do

Find out how to make a referral or complaint about a decision made by the Pension Protection Fund.