Mr Lambden has complained that his service was overstated and so he believed he could draw his pension at age 50. The Pensions Ombudsman’s determination and short reasons The complaint should be partly upheld against the Authority because Mr Lambden was caused significant distress and inconv …

Mrs Henderson says that she was given incorrect advice prior to leaving service to the effect that she could still apply for an ill health early retirement pension under the Scheme up to six months after leaving service, even if she were in r …

Mrs X’s complaint is that Yell and the Trustees have not complied with the directions contained in the Determination of the previous Deputy Ombudsman in relation to her complaint (the 2009 Determination) because they: failed to explain how Yell could reasonably have …

Mrs Wright has complained that, The Council and the Prudential are responsible for a delay in the payment of her last additional voluntary contribution (AVC) into the Scheme, and The Council and the Prudential …

Mr Thomas complains that AXA, the managers of the Scheme, are paying him a reduced pension when he did not authorise them to do so. He only authorised AXA to pay his benefits in a one off lump sum. AXA has explained that it is not possible to pay Mr Thomas his pensio …

Mr Callaway complains that Safeway and the Trustee have refused to augment his pension as he had requested. The Pensions Ombudsman’s determination and short reasons The complaint should not be upheld against Safeway or the Trustee because the …

The Applicants say that the Trustee failed to ask all of the relevant questions when deciding how to pay out the lump sum death benefits on the death of Mr J Ellaway (Mr Ellaway) In particular they say that the extent of their own dependency …

Mr Smith’s complaint is that his benefits in respect of his membership of the Eagle Trust PLC 1998 Pension Scheme (the Eagle Trust Scheme) were mislaid when he joined the Somers Clarkes 1991 Pension Scheme (the Somers Clarkes Scheme) The Pensions Ombudsman’s determin …

Mr & Mrs Freud disagree with the Trustee as to the treatment of two Norwich Union policies (FEP953096 & PX73571) which they believe provide them with money purchase benefits and were, in effect, a scheme within the Scheme. They take the view …

Mr Sheach complains that the transfer of his stakeholder pension with AVIVA into the Scheme resulted in an unexpected reduction in the compensatory added years provided by North Lanarkshire. The Pensions Ombudsman’s determination and short re …