Mr Brown has complained that he was given incorrect information about the value of his benefits in December 2008. The Deputy Pensions Ombudsman’s determination and short reasons. The complaint should be upheld against the Trustee because Mr Brown was given the incorrect figu …

Mr Evans alleges that a Friends Life representative provided him with misleading information about the default AVC investment. He also says that having agreed in September/October 2008 to retire early on 28 February 2009, Aon, the Scheme admi …

Mr Bowness’ complaint is that Mr Glover failed to ensure that rent on a property owned by the Scheme was paid into the Scheme account. Mr Bowness says that in consequence he is unable to take the retirement benefits to which he should be entitled. The Pensions Ombudsman’s determination and s …

Mr Ryan has complained about Zurich taking too long and failing altogether to forward HMRC rebates to his new provider. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against Zurich because: They did not forward a rebate on in good time; anothe …

Mr Phipps complains that the Trustees delayed in paying the death benefits due from the Fund on the death of Mr G Llewellin which affected the amount ultimately paid. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should not be upheld a …

Mr King complains that Standard Life made improper deductions from his self invested personal pension plan, and he objects to charges in respect of funded initial commission. The Pensions Ombudsman’s determination and short reasons The complaint should not be upheld against Standard Life as …

Mr McGovern disagrees with the decision not to pay his deferred benefits early on the grounds of ill health. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against the L …

The complaint has been brought on behalf of Mrs Parizad. The complaint is that the Trustees failed to inform those acting for her that there was a two year time limit for the payment of a lump sum death benefit payable on the death of her sister. Payment was not made within the two years and …

Mr Grayson complains that: a late retirement factor is not being applied to his preserved benefits; the internal dispute resolution procedure is flawed. The Deputy Pensions Ombudsman’s determination and short reasons The complaint should be upheld against the Trustees because: the trustees i …

Mr Smith has complained about being assured by AEGON that his Scheme pension was about £3,000 higher each year than his actual entitlement. The Pensions Ombudsman’s determination and short reasons The complaint should be upheld against AEGON because Mr Smith relied on the flawed information …