Ombudsman’s Determination

Outcome

Dr S’ complaint against NHS BSA is upheld. To put matters right, NHS BSA shall pay Dr S £1,000 for the serious distress and inconvenience caused by its maladministration. 

Ombudsman’s Determination

Outcome

Mr N’s complaint against the Trustee is partly upheld. To put matters right, the Trustee shall pay Mr N £500 for the significant distress and inconvenience its maladministration has caused him

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint; however, Mercer shall provide Mr N with a provisional statement outlining the notional value of the preserved death lump sum that would be payable to his next of kin if he died on, or after, his normal retirement age.

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by NHS BSA. 

Ombudsman’s Determination

Outcome

I do not uphold Mrs I’s complaint and no further action is required by Fidelity.

Complaint summary

Mrs I has complained t

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Equiniti or the Trustee. 

Ombudsman’s Determination

Outcome

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by the Trustee.

Complaint summary

Mr H has complained that:-

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by the Employer, the Administrator, or the Trustee. 

Ombudsman’s Determination

Outcome

I do not uphold Mr B’s complaint and no further action is required by the Trustee or RPMI.