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Fiona Nicol is Casework Director at The Pensions Ombudsman and a member of the Operational Executive and the Corporate Board.

Fiona leads on the implementation of operational strategy and was appointed as Casework Director in February 2016. She joined The Pensions Ombudsman in 2004 and had responsibility for teams in various areas of the business in addition to being a member of the management team.

Prior to joining The Pensions Ombudsman, Fiona had worked in the financial services industry for around 20 years, spending a significant amount of that time in consulting related to pensions. 

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