Karen Johnston is the Deputy Pensions Ombudsman and Deputy Pension Protection Fund Ombudsman and was appointed on 1 July 2015.
Karen is not involved in the management of the organisation, so is not a member of the Operational Executive or the Corporate Board.
Since 2017 she has been a member of the Regulatory Decisions Committee at the Financial Conduct Authority and is also Vice Chair of Brighton and Hove Citizens Advice.
Karen was formerly the Strategy lawyer for the Pensions Regulator, where she also held a lead role on the auto-enrolment programme. Prior to 2004 she worked as a consumer legal adviser at the Office of Fair Trading following a career at the independent bar.