See at a glance our latest determinations as well as notifications of Pension Protection Fund and Financial Assistance Scheme cases. You’ll also find updates on group cases, current issues and our latest news.

If you are a journalist and need more information please contact us on 020 7630 2200 or email:


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Our approach in appeals

Date: Wed 27 Jul 2016

Our participation will now be more proactive and considered against the backdrop of seeking to assist the court.

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Earlier resolution of complaints in the face of increased demand

Date: Thu 7 Jul 2016

Our 2015/16 Annual Report and Accounts is now published with information on our operational and financial performance.

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New approach in published decisions

Date: Wed 8 Jun 2016

Our published decisions, both Ombudsman determinations and opinions of interest, will now generally be anonymised.

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Applications made quicker and easier

Date: Wed 27 Apr 2016

We are moving our application process online, making it quicker and easier for individuals to submit a complaint.

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New videos point the way

Date: Tue 12 Apr 2016

Our videos set out the steps people need to take before they bring a complaint to us and how we can help.

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Police and firefighters’ cases – an update

Date: Thu 10 Mar 2016

An announcement about complaints concerning compensation paid to retired firefighters and police officers.

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