Welcome to the Pensions Ombudsman’s website.


We investigate complaints about how pension schemes are run. Our service is free and open to people who have a complaint against those responsible for the running or administration of pension schemes.


We can also consider some issues from trustees or managers of pension schemes and participating employers.


Our website tells you more about:

  • us as an organisation;
  • who can complain;
  • what the Ombudsman can and cannot investigate;
  • our processes.


You can also search previous formal decisions (called “Determinations”).



The Pensions Ombudsman is also the Pension Protection Fund Ombudsman >>