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What you need to do if someone has made a complaint against you.
What to expect if your case is something we can look at.
Find out how we can help if you have a complaint or dispute.
Individuals, employers, trustees and scheme managers can ask us to look into a problem.
How we can help if you're not satisfied with a decision made by the PPF or FAS.
Looking for a decision? Search for previous full determinations made by our Ombudsmen.
Read about common issues and find examples of typical cases.
Date: Wed 22 Apr 2015
Decisions on complaints against providers for paying a transfer value.
How am I affected by decisions on complaints against providers for paying a transfer value?
Date: Fri 17 Apr 2015
Outcome: Not upheld
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