Tomorrow Personal Pension Plan (PO-627)

Subject

Mr Gooch complains that LV= have failed to disclose the information they relied on, and the reasoning, for their decision not to award death benefits to him. He says that he has a legitimate interest and there may have been maladministration in the decision of the N M Pensions Trustees Limited (the Trustee).

The Pensions Ombudsman’s determination and short reasons

The complaint should be upheld primarily because the Trustee made its decision on evidence as to Mr and Mrs Gooch’s relationship which was partial and, in some respects, unsubstantiated and without obtaining any evidence on the matter from Mr Gooch.