London International Group UK Pension Scheme (CAS-65758-J8Q0)
Complainant: Mrs R
Complaint Topic: Death benefits
Ref: CAS-65758-J8Q0
Outcome: Not upheld
Respondent: Reckitt Benckiser Health Care UK Ltd
Capital Cranfield Trustees Limited
Mercer Limited
Capital Cranfield Trustees Limited
Mercer Limited
Type: Pension complaint or dispute
Date:
Appeal: No
Ombudsman’s Determination
Outcome
I do not uphold Mrs R’s complaint and no further action is required by the Scheme Manager, the Trustee, or the Scheme Administrator.
Complaint summary
Mrs R has complained that the Trustee did not grant her either a Qualifying Spouse’s pension or a Dependant’s pension.
Mrs R is also unhappy that she experienced delays, incorrect information, and poor customer service during the dispute.
View determination
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