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London International Group UK Pension Scheme (CAS-65758-J8Q0)

Complainant: Mrs R
Complaint Topic: Death benefits
Ref: CAS-65758-J8Q0
Outcome: Not upheld
Respondent: Reckitt Benckiser Health Care UK Ltd

Capital Cranfield Trustees Limited

Mercer Limited
Type: Pension complaint or dispute
Date:
Appeal: No

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by the Scheme Manager, the Trustee, or the Scheme Administrator.

Complaint summary

Mrs R has complained that the Trustee did not grant her either a Qualifying Spouse’s pension or a Dependant’s pension. 

Mrs R is also unhappy that she experienced delays, incorrect information, and poor customer service during the dispute.

View determination

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