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Latest news and decisions

TPO welcomes new interim Chair

Date: Mon 2 Sep 2019

DWP announces the appointment of Caroline Rookes as interim Chair of The Pensions Ombudsman (TPO)

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Government’s response to the consultation on TPO’s jurisdiction

Date: Thu 8 Aug 2019

Government response: The Pensions Ombudsman: dispute resolution provisions and widening of jurisdiction

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Civil Service Partnership Pension (PO-20782)

Date: Wed 31 Jul 2019

Ombudsman’s Determination Outcome Mr N’s complaint is partly upheld, but there is a part that I do not agree with. To put matters right, for the part that is upheld, the JAC shall pay £205.75 to Mr N’s CSPP with Legal & General. JAC shall also pay £500 to Mr N in acknowledgement of the […]

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Credit Suisse Group (UK) Pension Fund (PO-24546)

Date: Wed 31 Jul 2019

Ombudsman’s Determination Outcome I do not uphold Mr E’s complaint and no further action is required by the Trustee and Fidelity. Complaint summary Mr E has complained that Fidelity failed to provide information to his independent financial adviser (IFA) in a timely manner. As a consequence, Mr E says he was not able to complete […]

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