Coronavirus (COVID-19) update:

Following the Prime Minister’s recent announcements, we regret to announce that we have to take additional steps to make sure we can continue to offer a service in these challenging times. From Tuesday 24 March, our phone lines will be open Monday to Friday between 10.00am and 2.00pm and we will no longer be accepting new written enquiries (by post or email) or new complaint forms. This will be reviewed on a fortnightly basis. Read more

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Latest news and decisions

Norton Motorcycles: Notice of oral hearing

Date: Thu 23 Jan 2020

There will be a hearing on 13 February 2020 as part of The Pensions Ombudsman’s investigation.

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British Steel Final Determinations

Date: Wed 15 Jan 2020

The Final Determinations in the four lead cases have now been published

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Lloyds Bank Pension Scheme No. 1 (PO-27008)

Date: Thu 27 Feb 2020

Outcome: Partly upheld

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Principal Civil Service Pensions Scheme (PO-26765)

Date: Wed 26 Feb 2020

Outcome: Partly upheld

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