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Welcome to The Pensions Ombudsman

We are an independent organisation set up by law. We can help if you have a complaint or dispute about a pension scheme provided by your employer or a pension you have set up yourself.

We can also help if you have a complaint about a decision made by the Pension Protection Fund or the Financial Assistance Scheme.

We look at the facts without taking sides and our service is free.

What we do

Complaint about your pension?

You can ask us to look at complaints about how personal and occupational pension schemes are run but there are some things we can’t investigate. Check to see if your complaint is something we can deal with.

Can I complain?

Male Volunteer

Interested in volunteering?

We have a volunteer network of over 200 pension professionals who help us to resolve complaints at an early stage. Our volunteers are highly experienced experts in their field. We offer training and technical support to help with their professional development. 

Learn more about volunteering

Young man at work

Had a complaint made about you?

If someone has made a complaint against you we will be fair and impartial and look at both sides of the situation before making a decision.

Responding to a complaint

What’s new


Ombuds Day

Date: 08 October 2020

Pensions Awareness Week

Date: 15 September 2020

Corporate Plan 2020-2023

Publication type: Corporate plans
Date: 14 July 2020

Annual Report and Accounts 2019-20

Publication type: Annual reports
Date: 16 July 2020