Welcome to The Pensions Ombudsman
We are an independent organisation set up by law. We can help if you have a complaint or dispute about a pension scheme provided by your employer or a pension you have set up yourself.
We can also help if you have a complaint about a decision made by the Pension Protection Fund or the Financial Assistance Scheme.
We look at the facts without taking sides and our service is free.
Complaint about your pension?
You can ask us to look at complaints about how personal and occupational pension schemes are run but there are some things we can’t investigate. Check to see if your complaint is something we can deal with.
If your complaint is something that we can deal with, there are four stages to our complaint process.
Interested in volunteering?
We have a volunteer network of over 200 pension professionals who help us to resolve complaints at an early stage. Our volunteers are highly experienced experts in their field. We offer training and technical support to help with their professional development.
Find out about previous decisions
When the Ombudsman makes a decision on a complaint, this is called a Determination. We publish all Determinations on this website so you can look at previous decisions that we have made.