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Check to see if The Pensions Ombudsman can help you

Welcome to The Pensions Ombudsman. We are an independent organisation set up by law to deal with pension complaints. We look at the facts without taking sides and our service is free.

Check to see if we can help you with a complaint or dispute about a pension scheme provided by your employer or a pension you have set up yourself.

We can also help if you have a complaint about a decision made by the Pension Protection Fund or the Financial Assistance Scheme.

See if we can help

Steve Webb, TPO Volunteer Adviser

Interested in volunteering?

We have a volunteer network of over 200 pension professionals who help us to resolve complaints at an early stage. Our volunteers are highly experienced experts in their field. We offer training and technical support to help with their professional development. 

Learn more about volunteering

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Had a complaint made about you?

If someone has made a complaint against you we will be fair and impartial and look at both sides of the situation before making a decision.

Responding to a complaint

What’s new

publications
Accessibility Policy
Publication type: Policies
Date: 11 November 2021
publications
Unacceptable Behaviour Policy
Publication type: Policies
Date: 19 November 2021