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Latest news and decisions

Earlier resolution of complaints in the face of increased demand

Date: Thu 7 Jul 2016

Our 2015/16 Annual Report and Accounts is now published with information on our operational and financial performance.

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New approach in published decisions

Date: Wed 8 Jun 2016

Our published decisions, both Ombudsman determinations and opinions of interest, will now generally be anonymised.

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NHS Pension Scheme ( (PO-12720)

Date: Thu 14 Jul 2016

Outcome: Not upheld

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Abbey Life Personal Pension Plan (PO-9164)

Date: Thu 14 Jul 2016

Outcome: Not upheld

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