Skip to main content

Jobs and volunteering

Jobs and volunteering

At The Pensions Ombudsman, we employ talented and trained individuals with experience in pensions, finance and complaints handling to investigate the complaints we receive.

Our work is rewarding, and what we do really makes a difference to people’s lives – especially when they need it the most. If you’re looking to make a real impact on the lives of others, we could have the job for you with our growing team.

What we offer our employees

  • 25 days annual leave plus bank holidays and 2 ½ privilege days
  • Civil Service pension scheme
  • Flexi time – we offer a flexible working model to help staff achieve a good work-life balance
  • Working from home opportunities
  • The ability to buy and sell annual leave
  • Free eye tests
  • Employee assistance programme.

If you are interested in working for us, take a look at our current vacancies below. If you have any questions, or would like an informal conversation about any of the roles, please contact us by email on recruitment@pensions-ombudsman.org.uk

Job vacancies

  • Office Assistant

    Salary: £19,985.00
    Closing date:

    Office Assistant - £19,985 per annum

More about volunteering

We have a volunteer network of over 200 pension professionals who volunteer with us. Volunteering is a great opportunity to broaden your pension knowledge and make a difference to people’s lives. You will get different types of cases such as overpayments, delays, ill health and death benefits. However, if you would prefer other specialist areas, we can allocate you cases accordingly. 

Why volunteer with us?

  • continuing professional development
  • free training workshops which can count towards your continuing professional development (CPD) hours
  • access to up-to-date technical information
  • improved career prospects
  • personal fulfilment
  • networking opportunities
  • support from Resolution Specialists at TPO Head Office
  • access to a TPO web-based Adviser site along with free access to ARIES Pensions legislation systems.

If you would like to find out more about volunteering, please email paul.day@pensions-ombudsman.org.uk

If you are interested in joining us as a volunteer download a Volunteer Adviser role description and application form or apply online using the link below.

Apply to become a volunteer
 

About Volunteering

We have a volunteer network of over 200 pension professionals who volunteer with us. Volunteering is a great opportunity to broaden your pension knowledge.

You will get different types of cases such as overpayments, delays, ill health and death benefits.

However, if you would prefer other specialist areas, we can allocate you cases accordingly. 

Why volunteer with us?

  • continuing professional development
  • free training workshops which can count towards your continuing professional development (CPD) hours
  • access to up-to-date technical information
  • improved career prospects
  • personal fulfilment
  • networking opportunities
  • support from your Regional Organiser and technical specialists at TPO Head Office
  • access to a TPO web-based Adviser site along with free access to ARIES Pensions legislation systems.