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Contact us

Contact us

Call us on

Local: 0800 917 4487 Overseas: +44 (0) 207 630 2200

Opening hours

Monday to Friday, 9.00am-5.00pm

Or email

enquiries@pensions-ombudsman.org.uk

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We can help with your complaint

If you have a complaint or dispute about your pension, we can help to sort it out. There are some things we can’t investigate. Check to see if your complaint is something we can deal with.

Can I complain?

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Press Office

If you have a press enquiry, please contact us on 020 7630 2245 or email: communications@pensions-ombudsman.org.uk

Useful links

If your complaint is not something we can deal with, check our useful links page for a list of other organisations that may be able to help.

The Money and Pensions Service Toggle accordion

The Money and Pensions Service was set up by the Government in 2019 and brings together the three financial guidance bodies listed below:

  •  The Money Advice Service offers free and impartial money advice:
    • advice and guides to help improve your finances
    • tools and calculators to help keep track and plan ahead
    • support over the phone and online
    • Telephone: 0800 138 7777 Typetalk: 18001 0800 915 4622
  • The Pensions Advisory Service provides free, professional, independent and impartial advice about pensions.
    • Telephone: 0800 011 3797
  • Pension Wise offers free and impartial government guidance about your defined contribution pension options. You can book an appointment to discuss:
    • your pension options
    • tax
    • which options might be suitable for you
    • what you can do next.
    • Telephone: 0800 138 3944

The Pension Protection Fund Toggle accordion

The Pension Protection Fund was set up by the Government to protect people with a defined benefit pension when an employer becomes insolvent.

Telephone: 0345 600 2541

Textphone:  0845 600 2542

The Financial Assistance Scheme Toggle accordion

The Financial Assistance Scheme was set up to protect members who have defined benefit pension schemes.

The Fraud Compensation Fund Toggle accordion

The Fraud Compensation Fund can help if a workplace pension scheme has suffered a loss due to dishonesty.

The Pensions Regulator Toggle accordion

The Pensions Regulator for information on how the pensions industry is regulated and information on automatic enrolment.

The Pension Service Toggle accordion

The Pension Service for information about State Retirement Pension including eligibility, claims, payments and complaints

Pension Tracing Service Toggle accordion

Pension Tracing Service for help with finding a lost pension.

The Financial Conduct Authority (FCA) Toggle accordion

The Financial Conduct Authority (FCA) oversees the conduct of individuals and companies who provide financial services. If you want financial advice, your financial adviser should be authorised by the FCA.

The Financial Services Compensation Scheme Toggle accordion

The Financial Services Compensation Scheme protects customers of financial services firms that have failed and can’t pay claims against it. FSCS can step in to pay compensation.

Citizens Advice Toggle accordion

Citizens Advice offers free confidential advice online, over the phone and in person on a range of subjects including benefits, debt and money and consumer issues.

Citizens Advice consumer helpline: 0808 223 1133

Textphone: 18001 0808 223 1133

 

Other Ombudsman services Toggle accordion

The Financial Ombudsman Service deals with complaints about sales and marketing (including mis-selling) of pensions and other financial products.

The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. Helpline: 0345 015 4033

Ombudsman Association lists other Ombudsman organisations.

Enforcing or appealing our determinations Toggle accordion