Freedom of Information
Publication Scheme for The Pensions Ombudsman
This publication scheme commits The Pensions Ombudsman to make information available to the public as part of its normal business activities. The information covered is included in the classes of information mentioned below, where this information is held by us. Additional assistance is provided to the definition of these classes in sector specific guidance manuals issued by the Information Commissioner.
The scheme commits The Pensions Ombudsman to:
- proactively publish or otherwise make available as a matter of routine, information including environmental information, which is held by us and falls within the classifications below
- specify the information which is held by us and falls within the classifications below
- proactively publish or otherwise make available as a matter of routine, information in line with the statements contained within this scheme
- produce and publish the methods by which the specific information is made routinely available so that it can be easily identified and accessed by members of the public
- review and update on a regular basis the information the authority makes available under this scheme
produce a schedule of any fees charged for access to information which is made proactively available
- make this publication scheme available to the public.
Classes of Information
Who we are and what we do
Organisational information, locations and contacts, constitutional and legal governance.
What we spend and how we spend it
Financial information relating to projected and actual income and expenditure, tendering, procurement and contracts.
What our priorities are and how we are doing
Strategy and performance plans, assessments, inspections, and reviews.
How we make decisions
Policy proposals and decisions. Decision-making processes, internal criteria and procedures, consultations.
Our policies and procedures
Current written protocols for delivering our functions and responsibilities.
Lists and registers
Information held in registers required by law and other lists and registers relating to the functions of the authority.
The services we offer
Advice and guidance, booklets and leaflets, transactions and media releases. A description of the services offered.
The classes of information will not generally include:
- information the disclosure of which is prevented by law, or exempt under the Freedom of Information Act, or is otherwise properly considered to be protected from disclosure
- information in draft form
- information that is no longer readily available as it is contained in files that have been placed in archive storage or is difficult to access for similar reasons.
The method by which information published under this scheme will be made available.
We will indicate clearly to the public what information is covered by this scheme and how it can be obtained.
Where it is within our capability, information will be provided on our website. Where it is impracticable to make information available on our website or when an individual does not wish to access the information by the website, we will indicate how information can be obtained by other means and provide it by those means.
In exceptional circumstances some information may be available only by viewing in person. Where this manner is specified, contact details will be provided. An appointment to view the information will be arranged within a reasonable timescale.
Information will be provided in the language in which it is held or in such other language that is legally required. Where we are legally required to translate any information, we will do so.
Obligations under disability and discrimination legislation and any other legislation to provide information in other forms and formats will be adhered to when providing information in accordance with this scheme.
Charges which may be made for information published under this scheme.
The purpose of this scheme is to make the maximum amount of information readily available at minimum inconvenience and cost to the public. Any charges made by us for routinely published material will be justified and transparent and kept to a minimum.
Material which is published and accessed on a website will be provided free of charge.
Charges may be made for information subject to a charging regime specified by Parliament.
Charges may be made for actual disbursements incurred such as:
- postage and packaging
- the costs directly incurred as a result of viewing information.
Charges may also be made for information provided under this scheme where they are:
- legally authorised
- in all the circumstances, including the general principles of the right of access to information, held by public authorities
- justified and in accordance with a published schedule or schedules of fees which is readily available to the public.
If a charge is to be made, confirmation of the payment due will be given before the information is provided. Payment may be requested prior to provision of the information.
Information held by The Pensions Ombudsman that is not published under this scheme can be requested in writing. We will consider the request in accordance with the provisions of the Freedom of Information Act.
How to contact us
If you have any requests or questions related to the FOI Act 2000 please send all communications to the Information Manager at InformationManagement@pensions-ombudsman.org.uk or in writing to 10 South Colonnade, Canary Wharf, London E14 4PU.