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Our publications

Results: 217 publications found

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  • Workplace pensions – unpaid pension contributions

    Type: Leaflets and factsheets
    Date:
    This factsheet has been produced with MoneyHelper and The Pensions Regulator to provide you with a clearer understanding of what to do if your employer is not paying your contributions or its contributions for you into your workplace (personal or occupational) pension scheme.

  • Unacceptable Behaviour Policy

    Type: Policies
    Date:
    This policy applies to all users of our service, which includes anyone who has contact with us, or anyone who is representing someone else in relation to their contact with us.

  • Accessibility Policy

    Type: Policies
    Date:
    We are here for anyone who needs assistance to resolve their pension complaint or dispute. This policy details how we can help.

  • Determination factsheet

    Type: Leaflets and factsheets
    Date:

    Find out more about Determinations, including complying with the directions and appealing against a Determination 

  • The Pensions Ombudsman and the Fraud Compensation Fund

    Type: Leaflets and factsheets
    Date:
    This factsheet is for independent trustees.

  • Communicating with members

    Type: Leaflets and factsheets
    Date:
    This guidance note outlines our views on best practice for communicating with pension scheme members.

  • Corporate Plan 2021-24

    Type: Corporate plans
    Date:
    Our Corporate Plan outlines our strategic direction for the next three years along with our priorities for the current year.

  • Transparency July 2021

    Type: Expenditure reports
    Date:
    Our expenditure reports show all expenditure over £500 broken down by month – they are presented as a spreadsheet (CSV files).

  • Transparency June 2021

    Type: Expenditure reports
    Date:
    Our expenditure reports show all expenditure over £500 broken down by month – they are presented as a spreadsheet (CSV files).

  • Transparency May 2021

    Type: Expenditure reports
    Date:
    Our expenditure reports show all expenditure over £500 broken down by month – they are presented as a spreadsheet (CSV files).

  • Annual Report and Accounts 2020/21

    Type: Annual reports
    Date:
    Our Annual Reports look at what we have achieved over the previous year and includes performance data and summaries of investigations we have carried out over the year.

  • Register of Interests 2021/22

    Type: Information and governance
    Date:
    The register of interests outlines the relevant external interests that each of our Ombudsmen Operational Executive and Corporate Board members hold.