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Our publications

Results: 202 publications found

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  • The Early Resolution Service

    Type: Leaflets and factsheets
    Date:
    This factsheet is guidance for applicants about The Pensions Ombudsman’s Early Resolution Service (ERS) explaining what it is, how it operates and what your options are.

  • How we investigate complaints

    Type: Leaflets and factsheets
    Date:
    This factsheet tells you what will happen next and gives you some important information about our investigations.

  • Transparency February 2021

    Type: Expenditure reports
    Date:
    Our expenditure reports show all expenditure over £500 broken down by month – they are presented as a spreadsheet (CSV files).

  • Transparency December 2020

    Type: Expenditure reports
    Date:
    Our expenditure reports show all expenditure over £500 broken down by month – they are presented as a spreadsheet (CSV files).

  • Transparency January 2021

    Type: Expenditure reports
    Date:
    Our expenditure reports show all expenditure over £500 broken down by month – they are presented as a spreadsheet (CSV files).

  • Panels and Independent Financial Advisers

    Type: Leaflets and factsheets
    Date:

    Historically, pension scheme administrators, trustees and employers have expressed concern with regard to the scope of their responsibilities in providing financial advice to membe

  • Complaining to the party/parties at fault

    Type: Leaflets and factsheets
    Date:

    This factsheet sets out how to complain to the party/parties at fault. Before The Pensions Ombudsman will investigate a complaint, you must have first tried to resolve matters with them.

  • Transparency November 2020

    Type: Expenditure reports
    Date:
    Our expenditure reports show all expenditure over £500 broken down by month – they are presented as a spreadsheet (CSV files).

  • Complaining to TPO on behalf of a deceased’s estate

    Type: Leaflets and factsheets
    Date:

    Find out more about the process when complaints come to us on behalf of a deceased estate.

  • Transparency October 2020

    Type: Expenditure reports
    Date:
    Our expenditure reports show all expenditure over £500 broken down by month – they are presented as a spreadsheet (CSV files).

  • Transparency September 2020

    Type: Expenditure reports
    Date:
    Our expenditure reports show all expenditure over £500 broken down by month – they are presented as a spreadsheet (CSV files).

  • Signposting to The Pensions Ombudsman

    Type: Leaflets and factsheets
    Date:

    Find wording you can use on your website and elsewhere to signpost customers to The Pensions Ombudsman.