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Submit a complaint

Submit a complaint

Once you have checked that your complaint is something we can deal with, you will need to submit an application and send us any documents related to your complaint.

There are different applications depending on whether your complaint is about an occupational or private pension; or a complaint about a decision made by the Pension Protection Fund or the Financial Assistance Scheme.

Have you checked that we can deal with your complaint?

We can look at complaints about how personal and occupational pension schemes are run. We can also help if you have a complaint about a decision made by the Pension Protection Fund or the Financial Assistance Scheme.

But there are some things we can’t investigate, so you should check the information on this page to see if your complaint is something we can deal with.

See if we can help

What are you complaining about?

This may be a pension scheme provided by your employer (which might be an occupational pension scheme or a personal pension plan) or a pension you have set up yourself. 

Please use the downloadable pdf form. Then email CentralSupportMailbox@pensions-ombudsman.org.uk with a copy of the completed form, along with copies of your complaint correspondence, including your complaint letter to the party/parties and their response (if received) as we cannot progress your complaint without this supporting information.

Download form     

We can look at referrals of reviewable matters and complaints about maladministration causing injustice.  

Please use the downloadable pdf form. Then email CentralSupportMailbox@pensions-ombudsman.org.uk with a copy of the completed form, along with copies of your complaint correspondence, including your complaint letter to the party/parties and their response (if received) as we cannot progress your complaint without this supporting information.

 Download form

We can look at decisions made by the Scheme Manager. These are known as Financial Assistance Scheme appeals.

Please use the downloadable pdf form. Then email CentralSupportMailbox@pensions-ombudsman.org.uk with a copy of the completed form, along with copies of your complaint correspondence, including your complaint letter to the party/parties and their response (if received) as we cannot progress your complaint without this supporting information. 

 Download form

If you want to participate in a FAS appeal you must apply to become a party to the complaint. 

Please use the downloadable pdf form. Then email CentralSupportMailbox@pensions-ombudsman.org.uk with a copy of the completed form, along with copies of your complaint correspondence, including your complaint letter to the party/parties and their response (if received) as we cannot progress your complaint without this supporting information.

Download form

What happens after a decision has been made

If your complaint has been determined by the Ombudsman, find out what happens next.