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Submit a complaint

Submit a complaint

Once you have checked that your complaint is something we can deal with, you will need to submit an application and send us any documents related to your complaint.

There are different applications depending on whether your complaint is about an occupational or private pension; or a complaint about a decision made by the Pension Protection Fund or the Financial Assistance Scheme.

Have you checked that we can deal with your complaint?

We can look at complaints about how personal and occupational pension schemes are run. We can also help if you have a complaint about a decision made by the Pension Protection Fund or the Financial Assistance Scheme.

But there are some things we can’t investigate, so you should check the information on this page to see if your complaint is something we can deal with.

Can I complain?

What are you complaining about?

An occupational or private pension Toggle accordion

This may be a pension scheme provided by your employer (which might be an occupational pension scheme or a personal pension plan) or a pension you have set up yourself. 

Complete online      Download form

Pension Protection Fund (PPF) Toggle accordion

We can look at referrals of reviewable matters and complaints about maladministration causing injustice.  

Complete online      Download form

Financial Assistance Scheme (FAS) appeals Toggle accordion

We can look at decisions made by the Scheme Manager. These are known as Financial Assistance Scheme appeals.

Complete online      Download form

Financial Assistance Scheme: interested parties Toggle accordion

If you want to participate in a FAS appeal you must apply to become a party to the complaint. 

Complete online      Download form

What happens after a decision has been made

If your complaint has been determined by the Ombudsman, find out what happens next.