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  • Volunteers' Week - An interview with TPO Volunteer Mark Threipland
    Mark Threipland recently joined The Pensions Ombudsman (TPO) as a Volunteer Adviser, helping members of the public informally resolve problems they have with their occupational or personal pension. He kindly agreed to be interviewed as part of our communications highlighting the work of our volunteers during Volunteers’ Week. 
  • Notice of oral hearing: July 2024
    There will be a hearing on 23 July 2024 at 10.00am at the office of The Pensions Ombudsman, 10 South Colonnade, Canary Wharf, E14 4PU, as part of The Pensions Ombudsman’s investigation of complaints made by two applicants against the Trustees of the Embolden Executive Pension Scheme.
  • Fitting volunteering around other commitments - A blog by Tracey Valentine
    Have you ever thought about being a volunteer but been hesitant because you’re not sure how much of a commitment it will be in terms of time and effort? Don’t let uncertainty hold you back – volunteering is a really positive thing to do and it doesn’t have to take over your life.
  • Life in retirement as a volunteer for the Resolution Team - A blog by Mike Maule
    It still gives me an immense feeling of satisfaction to receive feedback from those whom I endeavour to help. Even those whose complaints are not upheld are invariably grateful for the help our team offer. If you do decide to join then take it from me, you will never regret it.
  • Celebrating Volunteers' Week - A blog by Kurt Sanger
    This week it’s Volunteers’ Week. To celebrate, we’ll be sharing testimonials from current volunteers and shining a light on their excellent work.
  • Operating Model Review - A blog by Robert Loughlin
    In this blog, our Chief Operating Officer Robert Loughlin, reflects on his first three months in post and talks about our ‘root and branch’ operating model review, including some of the ideas we have for reducing our waiting times and improving the service we offer to our customers.
  • Rowanmoor SSAS Scheme Determination

    The Pensions Ombudsman has issued a Determination in a complaint regarding the level of investment due diligence carried out in a Small Self-Administered Scheme (SSAS) set up with Rowanmoor Group Limited (Rowanmoor).

  • Anthony Arter appointed as Interim Chair of TPO
    Today, the Department for Work and Pensions (DWP) announced the appointment of Anthony Arter CBE as Interim Chair of The Pensions Ombudsman, while it embarks on the recruitment process for a new permanent Chair. This follows the sad death of TPO’s former Chair, Caroline Rookes, in October 2023.
  • Corporate Plan 2023-2026 published
    The Pension Ombudsman’s (TPO) Corporate Plan, published today, outlines its strategic goals over the next three years along with updated key performance indicators (KPIs) for 2023/2024.
  • TPO response to the CMG ‘competent court’ judgment in overpayment recovery cases
    The Pensions Ombudsman (TPO) is disappointed with the recent Court of Appeal ruling that it was not a ‘competent court’ for the purposes of concluding overpayment disputes where recoupment is sought.
  • TPO makes submissions to the inquiry into Norton pension schemes
    The Pensions Ombudsman (TPO) has made submissions to the Work and Pensions Committee as part of the enquiry: Norton pension schemes and the Fraud Compensation Fund (FCF).
  • TPO increases the number of pension complaint closures by 49% in 2022/23
    The Pensions Ombudsman (TPO) today publishes its Annual Report and Accounts for 2022/23.