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Results: 147 articles found

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  • TPO upholds complaint about pension increases promised 18 years ago
    Date:
    The Pensions Ombudsman has published its Determination on a complaint concerning a pension scheme member (Mr H) who transferred to the Olivetti UK Limited Pension and Life Assurance Scheme, with promises that his benefits would "mirror" those from his previous scheme.
  • Operating Model Review: Reflections on our achievements this year
    Date:
    In the latest in our series of blogs, The Pensions Ombudsman, Dominic Harris, reflects on the organisation’s progress over the last year and updates on the latest developments on our Operating Model Review. He also shares more about our focus on older complex cases, as well as our lead case approach – both examples of how we’re tackling our high caseload. 
  • Trustees facilitating pension liberation found liable for £5.2m repayment by The Pensions Ombudsman’s Pensions Dishonesty Unit
    Date:
    An extensive investigation conducted by our Pensions Dishonesty Unit (PDU) into three occupational pension schemes, a pension administration company and the appointed trustees of the Schemes has resulted in directions that the trustees, including Mr Kaigh and Mr McNally in their personal capacities, should repay in total over £5m into the Schemes.
  • Camilla Barry appointed as new Deputy Pensions Ombudsman
    Date:
    Camilla Barry has been confirmed for the appointment of Deputy Pensions Ombudsman (DPO) and Deputy Pension Protection Fund Ombudsman by the Minister for Pensions, Emma Reynolds MP. Camilla’s appointment will run for four years from 9 December 2024.
  • TPO publishes Ecroignard Determination
    Date:
    An investigation conducted by our Pensions Dishonesty Unit (PDU) into Ecroignard Trustees Ltd (Ecroignard), the appointed trustees of the Uniway Systems Limited Retirement Benefit Scheme and the Genwick Limited Retirement Benefit Scheme (the Schemes), has resulted in a direction that Mr Ankur Vijaykumar Shroff, a former director of Ecroignard, should personally repay over £9.7m into the Schemes.
  • Appointments to Corporate Board extended
    Date:
    The Minister for Pensions has agreed to extend Anthony Arter’s position as Interim Chair of the Corporate Board for up to six months from 31 December 2024.
  • TPO Annual Report 2023/24 - delivering important work in a challenging year
    Date:
    The Pensions Ombudsman (TPO) has today published its Annual Report and Accounts for 2023/24.
  • Deputy Pensions Ombudsman appointment update
    Date:
    To ensure continuity of service while the recruitment exercise for a new Deputy Pensions Ombudsman is concluding, the Department for Work and Pensions (DWP) Minister for Pensions has agreed to further extend the appointment of Anthony Arter as Deputy Pensions Ombudsman for a period of up to three months from 16 October 2024.
  • Ombuds Day - a blog from Robert Loughlin
    Date:
    Today is Ombuds Day - an opportunity to raise awareness and understanding of Ombudsman services. This year’s theme is ‘Here to Hear’ and The Pensions Ombudsman (TPO) is proud to be a part of this vital dispute resolution sector. It gives people an opportunity to have their complaint resolved without going to court, levelling the playing field at no cost to the complainant.
  • Notice of oral hearing: November 2024
    Date:
    There will be a hearing on 26 November 2024 at 10am at the office of The Pensions Ombudsman, 10 South Colonnade, Canary Wharf, E14 4PU, as part of The Pensions Ombudsman’s investigation of complaints made by five applicants against Mr Michael Woolley, PIM Trustees Limited (Company number: 03531478) and Pension Asset Services Limited (Company number: 06127932).
  • Notice of oral hearing: November 2024
    Date:
    There will be a hearing on 26 November 2024 at 2.00pm at the office of The Pensions Ombudsman, 10 South Colonnade, Canary Wharf, E14 4PU, as part of The Pensions Ombudsman’s investigation of complaints made by two applicants against Mr Michael Woolley and PIM Trustees Limited (Company Number:03531478) in respect of the Magnum Retirement Benefit Scheme.
  • Operating Model Review - A blog on expedited decision-making by Dominic Harris
    Date:
    In the latest in our series of blogs, the Pensions Ombudsman, Dominic Harris, updates on the progress we are making with our Operating Model Review. He shares more about our plans to speed up decision-making by rolling out the use of Expedited Determinations to bring complaints to a close at earlier stages of our ‘customer journey’.