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  • Operating Model Review - A blog by Robert Loughlin
    In this blog, our Chief Operating Officer Robert Loughlin, reflects on his first three months in post and talks about our ‘root and branch’ operating model review, including some of the ideas we have for reducing our waiting times and improving the service we offer to our customers.
  • Notice of oral hearing: June 2024
    There will be a hearing on 11 June 2024 at 10.00am at the office of The Pensions Ombudsman, 10 South Colonnade, Canary Wharf, E14 4PU, as part of The Pensions Ombudsman’s investigation of complaints made by two applicants against the Trustees of the Embolden Executive Pension Scheme.
  • Rowanmoor SSAS Scheme Determination

    The Pensions Ombudsman has issued a Determination in a complaint regarding the level of investment due diligence carried out in a Small Self-Administered Scheme (SSAS) set up with Rowanmoor Group Limited (Rowanmoor).

  • Anthony Arter appointed as Interim Chair of TPO
    Today, the Department for Work and Pensions (DWP) announced the appointment of Anthony Arter CBE as Interim Chair of The Pensions Ombudsman, while it embarks on the recruitment process for a new permanent Chair. This follows the sad death of TPO’s former Chair, Caroline Rookes, in October 2023.
  • Corporate Plan 2023-2026 published
    The Pension Ombudsman’s (TPO) Corporate Plan, published today, outlines its strategic goals over the next three years along with updated key performance indicators (KPIs) for 2023/2024.
  • TPO response to the CMG ‘competent court’ judgment in overpayment recovery cases
    The Pensions Ombudsman (TPO) is disappointed with the recent Court of Appeal ruling that it was not a ‘competent court’ for the purposes of concluding overpayment disputes where recoupment is sought.
  • TPO makes submissions to the inquiry into Norton pension schemes
    The Pensions Ombudsman (TPO) has made submissions to the Work and Pensions Committee as part of the enquiry: Norton pension schemes and the Fraud Compensation Fund (FCF).
  • TPO increases the number of pension complaint closures by 49% in 2022/23
    The Pensions Ombudsman (TPO) today publishes its Annual Report and Accounts for 2022/23.
  • Cyber incident update

    The Pensions Ombudsman has concluded its investigation into the cyber incident.

  • Pro Bono Week
    As Pro Bono Week is progressing, we wanted to shine a light on the great work global law firm Eversheds Sutherland have been doing to support their pensions lawyers in volunteering with us.   
  • TPO celebrates Pro Bono Week
    This week (6 to 10 November) marks the 22nd annual Pro Bono Week which gives The Pensions Ombudsman (TPO) an opportunity to recognise and thank its volunteers from the legal profession.
  • Recovery in overpayment cases - court judgment that the Pensions Ombudsman is not a ‘competent court’

    The Pensions Ombudsman (TPO) has seen the Court of Appeal judgment in relation to the ‘competent court’ point and is currently reviewing its position. TPO will provide an update shortly.