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Who we are

Who we are

We are an independent organisation set up by law to help people resolve their pension disputes and complaints. We are completely impartial and our service is free.

Our Team

We have a team of over 100 people who deal with enquiries, decide whether we can look at a complaint, investigate complaints and ensure the organisation is well run.

Our organisation chart shows how we are structured. 

In addition, we have a volunteer network of over 200 pension professionals who help us resolve complaints and disputes at an early stage. 

The power to make final and binding decisions rests with an Ombudsman. The Pensions Ombudsman and Deputy Pensions Ombudsman are appointed by the Secretary of State for Work and Pensions.

They have the same powers to make decisions about occupational and personal pension schemes, the Pension Protection Fund and the Financial Assistance Scheme.

If we decide we can look into your complaint, we will allocate it to one of our Adjudicators. They have powers delegated from an Ombudsman to gather evidence and say what the outcome should be.

Colleagues chatting

Find out more about what we do

Explore the role of The Pensions Ombudsman, how we are governed  and our vision, aims and values.

Learn more about The Pensions Ombudsman
 

Volunteering with us

We have a volunteer network of over 200 pension professionals who volunteer with us. Volunteering is a great opportunity to broaden your pension knowledge. You will get different types of cases such as overpayments, delays, ill health and death benefits.