Contributions not paid to scheme
Mr Y complained that PSDT Limited (PSDT) failed to pay all his pension contributions to his pension scheme.
A total of £728.22 contributions was deducted from Mr Y’s salary but not paid to the scheme. £500 employer contributions were also not paid.
The scheme, Mr Y and TPO tried to sort out the issue of missing contributions but received no response from PSDT.
The Pensions Ombudsman upheld Mr Y’s complaint, commenting that PSDT had shown a complete disregard of its responsibilities and legal requirements. He ruled that PSDT should:
- Pay the missing contributions.
- Pay any fee charge by the scheme to calculate any investment losses.
- Pay any investment loss calculated by the scheme (based on the assumption contributions were invested in the same funds as the only contribution received by the scheme.
- Pay Mr Y £1,000 for the distress and inconvenience.
Related case studies
The case involved complaints made by Mr E against Teachers’ Pensions (TP) and Islington Borough Council (the Council), resulting from TP’s claim that his pension from the Teachers’ Pensions Scheme (the Scheme) had been overpaid, and its request for the return of the overpaid amounts.
Mr S was a member of Stanplan A, a Standard Life occupational pension scheme (the Scheme).