Contributions not paid to scheme
Mr Y complained that PSDT Limited (PSDT) failed to pay all his pension contributions to his pension scheme.
A total of £728.22 contributions was deducted from Mr Y’s salary but not paid to the scheme. £500 employer contributions were also not paid.
The scheme, Mr Y and TPO tried to sort out the issue of missing contributions but received no response from PSDT.
The Pensions Ombudsman upheld Mr Y’s complaint, commenting that PSDT had shown a complete disregard of its responsibilities and legal requirements. He ruled that PSDT should:
- Pay the missing contributions.
- Pay any fee charge by the scheme to calculate any investment losses.
- Pay any investment loss calculated by the scheme (based on the assumption contributions were invested in the same funds as the only contribution received by the scheme.
- Pay Mr Y £1,000 for the distress and inconvenience.