There are a lot of things we can deal with, but please remember that we can’t help with enquiries about:

  • State pensions
  • tracing a lost pension
  • sales or marketing (mis-selling) of pensions
  • the type of benefits your pension scheme offers
  • a decision made by a tribunal, court or another ombudsman.

Go to useful contacts to find other organisations that may be able to help.

Before you contact us you need to complain to whoever you think is at fault and give them a chance to put things right. You should telephone or write a letter explaining clearly what you think has gone wrong.

The Pensions Advisory Service can support you to do this and can often help sort out the problem at an early stage. If your scheme has a formal Internal Dispute Resolution (IDR) process, you should ask for details.

For information and advice on what we do and how we can help contact us from Monday to Friday, 9am to 5pm on 020 7630 2200 or email:

You can write to us at:

The Pensions Ombudsman
11 Belgrave Road