Applying to the Ombudsman

There are a lot of things we can deal with, but please remember that we can’t help with enquiries about:

  • State pensions
  • tracing a lost pension
  • sales or marketing (mis-selling) of pensions
  • the type of benefits your pension scheme offers
  • a decision made by a tribunal, court or another ombudsman

Go to useful contacts to find other organisations that may be able to help

Before you apply you need to complain to whoever you think is at fault and give them a chance to put things right. You should telephone or write a letter explaining clearly what you think has gone wrong.

For information and advice on applying contact us from Monday to Friday, 9am to 5pm by:

Phone: 0800 917 4487 and select the option to make a formal application

Please be aware that your call may be recorded for security and quality purposes

email: enquiries@pensions-ombudsman.org.uk

Early Resolution

If you need help raising your concerns, or just to discuss a potential complaint with a member of the team, you can use our helpline service by:

Phone: 0800 917 4487 and select the option to discuss a potential complaint

Please be aware that your call may be recorded for security and quality purposes

email: helpline@pensions-ombudsman.org.uk

You can write to us at:

10 South Colonnade
Canary Wharf
E14 4PU