Aviva plc (PO-2269)
Complainant: Mr Anthony Harris
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-2269
Outcome: Upheld
Respondent: Aviva plc
Type: Pension complaint or dispute
Date:
Subject
Mr Harris has complained that Aviva have not permitted him to receive the value of the Policy at age 60.
The Pensions Ombudsman’s determination and short reasons
The complaint should be upheld against Aviva. The Policy, whilst it does not properly deal with the circumstances that have arisen, should be construed in such a way as to allow the payment of a pension from age 60.
View determination
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