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Royal London Pension Plan (PO-10600)

Complainant: Mr T
Complaint Topic: Pension liberation
Ref: PO-10600
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Royal London

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T has complained that, following his application, Royal London transferred his pension to the Capita Oak Pension Scheme without sufficient checks on the receiving scheme and he is now unable to locate his pension fund.

View determination

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