Royal London Pension Plan (PO-10600)
Ombudsman’s Determination
Outcome
I do not uphold Mr T’s complaint and no further action is required by Royal London
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr T has complained that, following his application, Royal London transferred his pension to the Capita Oak Pension Scheme without sufficient checks on the receiving scheme and he is now unable to locate his pension fund.
View determination
DownloadRelated decisions
- Principal Civil Service Pension Scheme (CAS-44594-N4P2)Complainant: Mrs DRespondent: MyCSPOutcome: Not upheldComplaint Topic: Pension liberationRef: CAS-44594-N4P2Date:
- Abbey Life Personal Pension Plan (CAS-62574-Y7Y0)Complainant: Ms IRespondent: Abbey LifeOutcome: Not upheldComplaint Topic: Pension liberationRef: CAS-62574-Y7Y0Date: