The Galileo Retirement Fund (PO-12702)
Ombudsman’s Determination
Outcome
Miss N’s complaint is upheld and to put matters right Fast Pensions should contact Miss N and assist in allowing her to exercise her statutory right of a transfer to a pension provider of her choice. Fast Pensions should also pay £1,000 to Miss N to reflect the distress and inconvenience caused to her by their maladministration.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Miss N complains that Fast Pensions has failed to respond to her enquiries about exercising her statutory right to a transfer, and to complete the requested transfer to the FocusPlay Retirement Benefits Scheme (the Scheme).
Miss N says that she would like Fast Pensions to transfer her pension fund to the Scheme as she requested 18 months ago.
View determination
DownloadRelated decisions
- Scottish Friendly Assurance Society Personal Pension Policy (CAS-90770-L3S2)Complainant: Ms DRespondent: Scottish Friendly Assurance Society LimitedOutcome: UpheldComplaint Topic: Transfers: generalRef: CAS-90770-L3S2Date:
- Aegon UK (CAS-79272-B1B3)Complainant: Mr RRespondent: Aegon UKOutcome: Not upheldComplaint Topic: Transfers: generalRef: CAS-79272-B1B3Date: