G Group Pension Scheme (PO-6823)
Complainant: Miss C
Complaint Topic: Death benefits
Ref: PO-6823
Outcome: Upheld
Respondent: 1. G PLC
2. Trustees of the Scheme
2. Trustees of the Scheme
Type: Pension complaint or dispute
Date:
Complaint summary
Miss C’s complaint against the Employer and the Trustees is about their decision on the death in service benefits under the Scheme following the death of Mr Paul Bien.
Summary of the Ombudsman’s decision and reasons
The complaint should be upheld against both the Employer and the Trustees because they both misinterpreted the Rules, and the Employer failed to make sufficient enquiries before deciding who Mr Bien’s relatives and dependants were.
View determination
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