Service Update
Date:
The Pensions Ombudsman has been working with the relevant agencies, including the National Cyber Security Centre, to respond to a cyber incident.
As a precautionary measure, access to some systems was disabled which temporarily impacted on our ability to deliver services and manage enquiries from the public. Our priority has been to restore services securely and safely and we are pleased to confirm that services have been restored.
There may be some service delays while we work through recent enquiries and applications.
We apologise for any inconvenience.
Related news
- TPO sets out its position on trustees’ obligations when considering a member’s request to exercise a pre-2021 statutory transfer right from an occupational pension scheme.Date:The Pensions Ombudsman (TPO) has published a Determination concerning a pension scheme member (Mr D) who transferred from the British Steel Pension Scheme (the Scheme) to a small self-administered pension scheme in 2014. Mr D complained, some years later, that although this was in accordance with his wishes at the time, the transferring trustee (the Trustee) failed to carry out sufficient due diligence to check for scam warning signs, and then communicate the presence of those warning signs to him. As a result, Mr D claimed he had lost valuable retirement benefits.
- Deborah Evans, Chair, reflects on her first month at TPODate:In her first blog, Deborah Evans, TPO’s newly appointed Chair, sets out her thoughts on joining the organisation at such a pivotal time.