HSBC Bank (UK) Pension Scheme (PO-17021)
Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: PO-17021
Outcome: Not upheld
Respondent: 1. HSBC Bank Pension Trust (UK) Limited
2. Willis Towers Watson
2. Willis Towers Watson
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
I do not uphold Mr S’ complaint and no further action is required by the Trustee or Administrator.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr S has complained about the information he received from the Administrator regarding his benefits. He says that he relied on this information to plan for his retirement and now, to his detriment, has had to adjust his financial plans.
View determination
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