Teachers’ Pension Scheme (PO-23830)

Ombudsman’s Determination

Outcome

Ms E’s complaint against TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) TP should award Ms E £1,000 in recognition of the serious distress and inconvenience it has caused her.

Complaint summary

Ms E has complained that she relied upon incorrect annual benefit statements from TP, which overstated her retirement benefits payable from the Scheme. Ms E said this led her to retire from her employment, linked to the Scheme, in August 2015, instead of at age 60 on 14 February 2018.